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ZONE3000 — IT-компания, которая предоставляет клиентам из многих стран такие услуги как доменная регистрация, веб-хостинг, SSL сертификаты, DNS/Email-хостинг и многое другое.
3 сентября 2019

Technical Support Expert

Харьков

Необходимые навыки

— Hands on experience with UNIX/LINUX
— Experience in cPanel and/or other hosting control panels
— Strong intermediate level of written English
— LAMP experience
— Troubleshooting experience
— Networking experience
— Customer service experience
— Excellent communications skills
— Scripting experience
— Ability to multi-task and work under pressure
— Strong focus on self-education and self-motivation, team player with keen desire to help others

Будет плюсом

Previous education in the field of English language and/or IT would be an asset

Предлагаем

— Competitive salary
— Full benefits package
— Continuous professional competencies development and professional growth opportunities (free external and internal professional trainings)
— Free English lessons in the company office
— Challenging work in international professional environment

Обязанности

— Provide excellent customer service through Helpdesk and chat in timely and accurate manner;
— Process and resolve client’s technical issues that are beyond Customer Support Representatives area of expertise;
— Setup, maintain and monitor dedicated servers and VPS ordered by clients as well as provide direct technical assistance to clients on these services via Helpdesk and chats;
— Troubleshoot and investigate global technical issues our internal systems/servers may have (shared, reseller servers, etc.) and resolve them within the area of expertize;
— Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures;
— Pass client’s feedback on our services/products/support to the corresponding personnel and escalate when required;
— Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the Team;
— Perform deep technical investigations of issues escalated by СSRs and troubleshoot technical issues with clients directly when required;
— Collaborate with other departments to help solving technical and procedural tasks and providing technical support on our products and internal tools managed by technical team;

О проекте

Zone3000 works with Namecheap.com project — domain name registrar, hosting, SSL certificates.

We offer domain names at some of the best prices in the industry, along with full featured hosting packages, secure SSL certificates, WhoisGuard privacy protection service, and more. We work hard to provide unparalleled levels of service, security and support.

We strive to offer intuitive products at the most competitive prices in the business.

Our diverse culture provides our people with substantial opportunities to learn, to take on new challenges, and to grow their careers.

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