Experience with:
— Business-critical Linux (CentOS, Debian, Ubuntu, Red Hat, etc) production servers
— Database engines: MySQL mainly (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
— LAMP stack (installation, administration, and troubleshooting)
— Monitoring and performance metrics analysis using common monitoring tools (Nagios, Zabbix etc.)
— Scalable systems (load balancers, memcached, master/slave architectures, Nginx, RabbitMQ)
— Excellent troubleshooting skills
— Popular scripting languages to create automation of work processes, monitoring, trending, alerting techniques — ideally a working knowledge of Bash, Python
— English: Intermediate and higher
— Good Networking fundamentals with Protocols, Load Balancers, VPN, switches/routers/firewalls, LDAP, SNMP, IMAP/POP3/SMTP
— Web servers/reverse proxies such as apache, nginx and haproxy
— Working under pressure and multi-task while maintaining exceptional quality
— Relevant understanding of IT security
— Familiarity with Chef, Puppet or similar tools
— Experience with high load
— Experience with distributed storages
— Experience in DDoS mitigation
— Virtual Machines configuration and usage (Xen, VMWare, KVM)
— cPanel and/or other hosting control panels
— Open source search software, especially Elasticsearch
— High & competitive salary
— Challenging work in an international professional environment
— Opportunity to influence software development process, to be the owner of the product in your field of expertise
— Opportunity to apply SAFe methodology
— Individual development plans for employees
— Flexible management
— Relocation Bonus when moving from a different city / country
— Full benefits package: paid vacation and sick leave
— Continuous professional development (free internal and external professional trainings)
— Free English classes in the company office
— Free use of the services provided by Namecheap
— Quarterly teambuilding activities
— Coffee, tea, fruits, office lunch delivery
— Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions — as well as — leverage those events to improve current technology & processes towards prevention of such issues
— Monitoring, maintaining and optimizing production systems Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
— Develop and maintain services & products Technical Operations team is responsible for
— Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
— Collaborate with other departments for impact identification, network validation and execution of activities
— Provide post-incident information and details for documentation
— Process and resolve client’s technical issues that are beyond СS Technical Support area of expertise
— Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
— Collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team
— Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
— Perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
— Be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills
Wanted!
Technical Operations Engineer will contribute to keeping the customers happy and satisfied with the provided services, while bringing a positive representation of the company into the forefront, which is necessary to ensure customer loyalty. You will build and maintain infrastructure servers and services as well as be a resource and escalation point on technical questions for internal customers.
Zone3000 works with Namecheap project (www.namecheap.com).
Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over two million customers and ten million domains under management — and we’re just getting started.
Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.