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ZONE3000 надає комплексні рішення для розробки та підтримки продуктів у галузі хостингу, доменів, SSL-сертифікатів, особистої пошти та інших вебсервісів.
1 жовтня 2018

Technical Operations Engineer (вакансія неактивна)

Харків, Львів

Необхідні навички

Experience with:
— Business-critical Linux (CentOS, Debian, Ubuntu, Red Hat, etc) production servers
— Database engines: MySQL mainly (installation, administration, clustering and troubleshooting), PostgreSQL will be an advantage
— LAMP stack (installation, administration, and troubleshooting)
— Monitoring and performance metrics analysis using common monitoring tools (Nagios, Zabbix etc.)
— Scalable systems (load balancers, memcached, master/slave architectures, Nginx, RabbitMQ)
— Excellent troubleshooting skills
— Popular scripting languages to create automation of work processes, monitoring, trending, alerting techniques — ideally a working knowledge of Bash, Python
— English: Intermediate and higher
— Good Networking fundamentals with Protocols, Load Balancers, VPN, switches/routers/firewalls, LDAP, SNMP, IMAP/POP3/SMTP
— Web servers/reverse proxies such as apache, nginx and haproxy
— Working under pressure and multi-task while maintaining exceptional quality
— Relevant understanding of IT security
— Familiarity with Chef, Puppet or similar tools

Буде плюсом

— Experience with high load
— Experience with distributed storages
— Experience in DDoS mitigation
— Virtual Machines configuration and usage (Xen, VMWare, KVM)
— cPanel and/or other hosting control panels
— Open source search software, especially Elasticsearch

Пропонуємо

— High & competitive salary
— Challenging work in an international professional environment
— Opportunity to influence software development process, to be the owner of the product in your field of expertise
— Opportunity to apply SAFe methodology
— Individual development plans for employees
— Flexible management
— Relocation Bonus when moving from a different city / country
— Full benefits package: paid vacation and sick leave
— Continuous professional development (free internal and external professional trainings)
— Free English classes in the company office
— Free use of the services provided by Namecheap
— Quarterly teambuilding activities
— Coffee, tea, fruits, office lunch delivery

Обов’язки

— Identify, diagnose, and resolve complex technology issues efficiently in live production environment and drive to quick resolutions — as well as — leverage those events to improve current technology & processes towards prevention of such issues
— Monitoring, maintaining and optimizing production systems Technical Operations team is responsible for on a constant basis and proactively react to any issues these services may experience
— Develop and maintain services & products Technical Operations team is responsible for
— Develop and maintain in-depth product knowledge as well as knowledge of technologies you work with
— Collaborate with other departments for impact identification, network validation and execution of activities
— Provide post-incident information and details for documentation
— Process and resolve client’s technical issues that are beyond СS Technical Support area of expertise
— Report bugs/issues found in our systems/servers to the corresponding personnel in accordance to internal procedures
— Collaborate with other departments to help solving technical and procedural tasks and providing technical assistance on our products and internal tools managed by IOC team
— Suggest ways to optimize technical processes/procedures to make them more effective and easier both for clients and the team
— Perform deep technical investigations of issues escalated by СS Technical Support representatives and resolve them
— Be engaged in continuous training and self-education in such areas as: English Communication, Customer Care techniques and Technical Knowledge and Skills

Про проєкт

Wanted!
Technical Operations Engineer will contribute to keeping the customers happy and satisfied with the provided services, while bringing a positive representation of the company into the forefront, which is necessary to ensure customer loyalty. You will build and maintain infrastructure servers and services as well as be a resource and escalation point on technical questions for internal customers.

Zone3000 works with Namecheap project (www.namecheap.com).

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over two million customers and ten million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

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