Technical Product Owner in AI Tools Team / ALF Team (#1217)

Location: Remote

The role

We are looking for a Product Owner for the Alf platform. It is not a conventional feature-team role, and we would rather say so now than discover it together in month three. Roughly half is product ownership of a live AI product with real users and real failure modes. The other half is platform work: defining what belongs to the platform versus what belongs to each team, holding a shared quality bar across all of it, and defining what a team needs to succeed in covering their own area, enabling them to get there. The role also isn’t scoped to Alf alone — it extends to new AI-driven streams as they emerge (MCP tools being one current example).

Your expertise:

• 5+ years in product ownership or product management in a technical product, with clear evidence of independent ownership
• Experience owning a platform, API or internal-platform product where other teams were your users
• Experience driving something cross-team — a standard, a contract, a migration — that others had to adopt while you had no authority over them
• Comfortable in Agile delivery with engineers, QA and design
• Hands-on experience building or developing AI-powered products or features
• Experience integrating AI capabilities (LLMs, AI APIs, intelligent workflows) into software products
• Strong understanding of AI product development and experience driving AI-related functionality

Will definitely be a plus:

• Experience with conversational or voice interfaces, including how constraints differ on mobile
• Familiarity with tool-calling architectures or agent frameworks
• Experience with knowledge-base or content pipelines feeding an AI system
• A background in support tooling, escalation flows, or trust and safety
• Exposure to domains, DNS, hosting or email

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
• coverage of costs of external trainings, conferences, professional literature
• support of experienced colleagues
• in-house events and trainings
• regular knowledge sharing in teams
• English classes and speaking clubs
• Life-balance support
• truly flexible schedule, no time-tracking at all
• 25 working days of vacation
• 5 days of paid sick leave per month (if necessary) without providing a medical certificate
• generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Owning the platform roadmap: routing, context management, model integration, shared tooling, monitoring and testing foundations
• Defining what the platform provides versus what individual teams own — and keeping that line from blurring
• Enabling teams that take on an assistant in their own domain: what’s expected of them, and the support they need to meet it
• Owning and defining how sensitive or complex operations are surfaced and controlled in a conversation
• Defining quality and safety requirements, and driving an evaluation approach that catches regressions before customers do
• Turning quality and operational signals into prioritised improvements
• Preparing backlog items that are ready to build, including failure handling and acceptance criteria
• Working with UX and engineering on flows where the interaction model itself is the hard part
• Maintaining a big-picture view of system health and success criteria across every team building on Alf, and identifying what needs attention

About the company and project:

ZONE3000 is proud to represent its partnership with Namecheap (www.namecheap.com). Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 17 million domains under management.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

Alf is the AI assistant inside Spaceship and Namecheap. The idea behind it is simple to say and hard to build: a customer should be able to just ask — buy a domain, fix the DNS, sort out a subscription, work out why something isn’t loading — instead of learning where in the interface that lives. The working principle is that Alf should eventually be able to do anything a user can do in the Spaceship/Namecheap UI, except where a team has deliberately decided otherwise.

This role owns the platform underneath it, rather than any single conversation or flow. Alf is built by many teams, not one: individual teams own their part end-to-end, while this role owns the shared foundations everything is built on and held to — and defines what a team needs to succeed on the platform, enabling them without becoming the bottleneck everything queues behind. A meaningful part of the job is drawing that line between platform and team responsibility and getting it adopted by teams you have no authority over — influence here is exercised mostly through building the right processes and documents that people read when you aren’t in the room.