Трансформуємо виклики у цікаві перспективи для досвідчених IT-фахівців і відкриваємо двері в IT новачкам. Приєднуйтесь до міжнародної команди ー разом ми зможемо більше!
20 жовтня 2023

Technical Support Engineer (вакансія неактивна)


Your expertise:

  • 1+ years of experience as a systems administrator (support engineer)
  • Hands-on technical experience with Windows 10 / 11 operation systems
  • Basic knowledge of Linux OS, and macOS
  • Basic Windows administration skills
  • Good Knowledge of PC`s internal components
  • Familiar with Active Directory and user managing
  • Understanding of the office network infrastructure
  • Excellent communication skills
  • An ardent desire to learn continually and grow professionally

Will definitely be a plus:

  • Basic Windows Server administration skills
  • English: Pre-intermediate and higher
  • 1st line on-shift Technical Support experience

What’s in it for you?

  • Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
  • Decent market rate compensation depending on experience and skills
  • “You build it, you own it” mentality in most contexts
  • Support of personal and professional development
    • coverage of costs of external trainings, conferences, professional literature
    • support of experienced colleague
    • in-house events and trainings
    • regular knowledge sharing in teams
    • English classes and speaking clubs
  • Life-balance support
    • 25 working days of vacation
    • 5 days of paid sick leave per month (if necessary) without providing a medical certificate
    • generous maternity leave program
  • Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

  • The provision of technical support to internal users (operating system problems, software errors, user profile errors, diagnostics of equipment and network connections), including answering questions, and assistance in the installation and configuration of the workstations and services of the company
  • Repair / replacement of components for workstations, laptops, etc.
  • New user`s workplaces commissioning
  • Assistance in office equipment connecting
  • Creating simple user manuals

About the company and project:

ZONE3000 is a 2300+ people family that forms a new cultural code in the software development business. Since 2006, we have successfully partnered with Namecheap, focusing on the highest quality of projects and empowering people to think big and make a difference. We are looking for talents who want to create and improve technological solutions for tomorrow and make things as best possible.