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1 сентября 2021

Technical Writer in Hosting Development Team (вакансия неактивна)

Львов, удаленно

The product represents a full-stack web-hosting services provisioning system. Current tasks include:

  • Support of legacy system components and 3rd party integrations
  • Implementation of new features within the architecture
  • At the same time, almost all legacy system components are being replaced by a new-generation product platform into which a new microservice-based web-hosting service provisioning system will be integrated

The new web-hosting service provisioning system consists of:

  • New product pages and shopping cart integration
  • New server provisioning and billing system integration
  • Deep integration and interaction with other Namecheap products

Requirement

  • Bachelor’s degree in IT, computer science, or an arts or language field
  • 2-3 years of technical writing experience
  • Upper-Intermediate English level
  • Experience in creating API reference docs (JSDoc or OpenAPI)
  • Ability to gather information from SMEs to produce content
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Experience working in a fast-paced environment with multiple competing priorities
  • Experience working with Markdown
  • Experience working with Atlassian stack tools (BitBucket, Jira, Confluence)

Will be a plus

  • Experience writing clear and concise procedural documentation for a technical audience
  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
  • Experience with information architecture structural design
  • Experience and comfort with agile development methodologies and fast delivery
  • Familiarity with Namecheap portfolio
  • Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models
  • Ability to actively engage subject matter experts and follow through on commitments
  • Experience collaborating and directly interacting with globally distributed stakeholders from diverse cultural backgrounds
  • Familiarity with any of the following style guides:
    • Google Developer Documentation Style Guide
    • Microsoft Style Guide
    • Apple Style Guide

Responsibilities

  • Follow established procedures to format, research, write, edit and proofread technical data for use in routine documents or sections of documents such as manuals, guides, and specifications
  • Capture and document procedural processes during maintenance and operation events. Validate and verify existing processes for accuracy and completeness
  • Work with Subject Matter Experts (product managers, engineering teams, support teams, and others) to analyze software and expendable requirements for new / updated processes
  • Analyze requirements, develop source material, consult engineering and technical staff, and work with editors, illustrators, and the like in preparing a draft
  • Perform all other duties as assigned. Work with limited supervision. Resolve complex problems with limited or no assistance

We offer

  • High and competitive salary
  • Challenging work in an international professional environment
  • Opportunity to influence software development process, to be the owner of the product in your field of expertise
  • Opportunity to apply SAFe methodology
  • Flexible management
  • Relocation Bonus when moving from a different city / country
  • Full benefits package: paid vacation and sick leave
  • Continuous professional development (free internal and external professional training)
  • Free use of the services provided by Namecheap (for non-commercial purposes)
  • Quarterly teambuilding activities and company corporate events
  • Coffee, tea, fruits