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13 июля 2021

Technical Writer in SSL Product Team (вакансия неактивна)

удаленно

Необходимые навыки

— Bachelor’s degree in IT, computer science, or an arts or language field
— 2-3 years of technical writing experience
— Upper-Intermediate English level
— Experience in creating API reference docs (JSDoc or OpenAPI)
— Ability to gather information from SMEs to produce content
— Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
— Experience working in a fast-paced environment with multiple competing priorities
— Experience working with Markdown
— Experience working with Atlassian stack tools (BitBucket, Jira, Confluence)

Будет плюсом

— Experience writing clear and concise procedural documentation for a technical audience
— Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
— Experience and comfort with agile development methodologies and fast delivery
— Familiarity with Namecheap portfolio
— Ability to actively engage subject matter experts and follow through on commitments
— Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds
— Familiarity with any of the following style guides
— Google Developer Documentation Style Guide
— Microsoft Style Guide
— Apple Style Guide

Предлагаем

— High & competitive salary
— Challenging work in an international professional environment
— Opportunity to influence software development process, to be the owner of the product in your field of expertise
— Opportunity to apply SAFe methodology
— Flexible management
— Relocation Bonus when moving from a different city / country
— Full benefits package: paid vacation and sick leave
— Continuous professional development (free internal and external professional trainings)
— Free use of the services provided by Namecheap (for non-commercial purposes)
— Quarterly teambuilding activities and company corporate events
— Coffee, tea, fruits

Обязанности

— Effectively manage documentation projects and deliver customer-focused documentation
— Engage and collaborate with customer feedback to address content gaps, respond to customer feedback, and promote continuous improvement of the documentation experience
— Work closely with product managers, engineering teams, support teams, and other stakeholders to create and maintain high-quality documentation

О проекте

Namecheap is looking for an experienced Technical Writer to enforce the documentation of our SSL product and strengthen the Technical Writers team.

The product represents all systems and components that maintain SSL certificates distributed by Namecheap. We are constantly working on improvements of services that handle certificates’ life cycle. This includes both supporting and refactoring the legacy code and finding approaches to use the latest technologies for the new features building, such as two-click SSL installation.

We also maintain internal and external API interconnection and work to extend its functionality. Building backend, as well as the front end components of the system to simplify the certificate management, is our way to continuously the improve user experience with the SSL product.