HelpDesk Specialist (part-time) in Warsaw (вакансія неактивна)

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable logistics and IT provider in the industry by offering and maintaining consistently high-quality services.

We are looking for a HelpDesk Specialist to provide our Polish office with technical support.

Responsibilities and Duties:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Determine the best solution based on the issue and details provided by employees;
• Efficiently plan, install, configure, and optimize your IT infrastructure to achieve high availability and performance;
• Working closely with the team of system administrators to solve technical problems;
• Installation, configuration, troubleshooting, and maintenance of the network of both internal and office networks;
• Support for internal infrastructure;
• Accounting for the software and hardware available to the client and managing the operation of the hardware through the remote access platform;
• Ensuring regular monitoring and updating of physical and virtual infrastructure;
• Monitoring and control of the system for tracking equipment errors and version updates: rights management, branch management and other elements through the platform for remote access to equipment; (Datto platform)
• Implementation of current technical issues according to the system task tracking;
• Setting up the operation of the remote access platform to the equipment for the specified criteria of each client;
• In the future, work with the database on all technical issues.

We offer:

• Working in an international company with the possibility of professional growth
• Challenging tasks
• A supportive team
• Competitive Salary in USD
• 10+ business days of paid time off
• Equipment provided

Working conditions:

• part-time job;
  
• Flexible schedule 20 hours per week in hybrid mode (app. office hours 12.00-16.00, 18.00-21.00)
• Working in an international company with the possibility of professional growth;
• Challenging tasks.

Job requirements:

• 6+ months of experience as HelpDesk specialist;
• Will be a + Good knowledge of Mikrotik ROS;
• Routing, bridging, VLAN, Firewall;
• Experience with Office365, Exchange, SharePoint;
• Working knowledge of monitoring system like Zabbix will be a plus;
• Experience with deployment and administration of Linux, Mac OS, Windows;
• Proficiency network protocols;
• Installation, configuration, troubleshooting, and maintenance of networking;
• Knowledge of English is mandatory at the level of not less than Intermediate. This implies a good reading and grammar of the English language. Sometimes communication with customers to solve certain problems.