Required skills:
1 + years of experience in IT system administration
Good knowledge of Windows 2012/2016/2019 client administration: install, configure, troubleshoot
Basic knowledge of network technologies, models: OSI, DNS, DHCP, HTTP, SMTP, POP3, IMAP, VPN, TCP/ IP
Experience with Microsoft 365 (creating accounts, editing, adding users, etc.)
Experience with Active Directory
At least an Intermediate Level of English both speaking and writing
Will be a+ Basic knowledge of MikrotikROS + PowerShell
We are looking for you if you:
Can explain complex technical tricks in simple language
You know-how and want to communicate not only with technology but also with people
Can identify the causes of user problems and look for possible solutions Ready to learn and want to develop
Can quickly operate a large amount of information.
Working conditions:
Flexible schedule
Working in an international company with the possibility of professional growth;
Challenging tasks.
Responsibilities and Duties:
Providing advice and solving user problems when working with IT services (and the level of support)
Identifying the causes of user problems and looking for possible solutions
Requests distribution and interaction with support services of other levels
Construction of a Knowledge base based on user requests
Access control to IT services
Solving interesting technical problems.
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a team-oriented and enthusiastic Helpdesk Specialist to join our team.