Advanced English is a must
Openness for communication
Ability to learn quickly
Proactiveness and problem-solving mindset
1+ year experience as Level 1 Support Representative or any related job experience
Understanding of Agile software development processes in general and Kanban in particular
Practical experience in bug reporting and tracking
Interest in computer science
Past participation in Work and Travel Program or any other US-based study programs
Cool innovative product for a popular business domain
Comfortable office in the city center
Friendly team
Teaching and mentoring
No bureaucracy and micro-management
Stable financing
Direct oral and written communication with web and mobile users
Providing technical assistance to users
Issue reporting and tracking
Reporting issues to Level 2 Support
Maintaining and developing support workbook and troubleshooting guide
We are a U.S-based product software development company with an R&D office in Odessa. We develop innovative solutions for Supply Chain Logistics market. One of our clients is an international transportation company Millhouse Logistics Inc.