YozmaTech is a boutique approach tech services company, focusing on the empowerment of tech companies and entrepreneurs with A-player teams globally, flexible R&D resources, and technology consulting. Our team is hundreds of talented Ukrainian developers who became the authors of innovative products.
25 червня 2024

Customer Success Manager (Account manager)

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We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.

Responsibilities:

  • Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.

  • Utilize your sales and upselling expertise to secure new projects and maximize client value.

  • Collaborate with the recruitment team to ensure successful candidate placement and project execution.

  • Proactively identify potential challenges and develop solutions to exceed client expectations.

  • Foster a deep understanding of the customer journey and implement strategies to optimize client experience.

  • Employ high-level negotiation skills to secure favorable client contracts and pricing.
  • Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities.

  • Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

Qualifications:

  • 3+ years of experience in a customer success manager or account manager role.

  • Proven success in sales and upselling within a B2B environment.

  • Strong understanding of a variety of modern technology stacks and IT trends.

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.

  • A proactive and results-oriented mindset with a focus on exceeding client goals.

  • Basic understanding of how recruitment works and the value proposition of IT outstaffing.

  • Analytical mind with the ability to identify and solve client problems effectively.

A PLUS IF YOU HAVE:

Outsourcing/Outstaffing Experience

What We Offer:

Competitive Salary: Compensation designed to help you focus on your projects and personal growth.

BIG Ambitions: We are ambitious, and proactive, and love challenging the status quo.

Commitment to Excellence: We uphold the highest standards of accuracy and accountability.

Collaborative Environment: We are on this journey together, ready to collaborate and empower each other for success.

Execution Excellence: We are committed to execution, delivery, and excellence in everything we do.

Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!

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