Customer Success Manager (Account manager)

About Us

We are a leading Israeli IT company with 15 years of market experience and 8 years in Ukraine. Officially registered in Ukraine, Israel, and Estonia, we employ over 100 professionals worldwide. Specializing in successful startup collaboration, we offer services across e-commerce, Fintech, logistics, and healthcare.

We are seeking a highly motivated and results-oriented IT Technical Account Manager to join our growing team. In this role, you will play a crucial role in developing and managing strategic client partnerships, ensuring their satisfaction, and driving long-term success.

Responsibilities:

🔹Manage a portfolio of assigned clients, building strong relationships and acting as a trusted advisor.

🔹Utilize your sales and upselling expertise to secure new projects and maximize client value.

🔹Collaborate with the recruitment team to ensure successful candidate placement and project execution.

🔹Proactively identify potential challenges and develop solutions to exceed client expectations.

🔹Foster a deep understanding of the customer journey and implement strategies to optimize client experience.

🔹Employ high-level negotiation skills to secure favorable client contracts and pricing.

🔹Stay up-to-date on best R&D practices and utilize this knowledge to identify new growth opportunities.

🔹Demonstrate a proven track record of successful upselling, consistently exceeding client expectations.

Qualifications:

🔹3+ years of experience in a customer success manager or account manager role.

🔹Proven success in sales and upselling within a B2B environment.

🔹Strong understanding of a variety of modern technology stacks and IT trends.

🔹Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.

🔹A proactive and results-oriented mindset with a focus on exceeding client goals.

🔹Basic understanding of how recruitment works and the value proposition of IT outstaffing.

🔹Analytical mind with the ability to identify and solve client problems effectively.

A PLUS IF YOU HAVE:

Outsourcing/Outstaffing Experience

Join us and be a part of a dynamic team that’s rewriting the rules of the game in account management!