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YozmaTech is a boutique approach tech services company, focusing on the empowerment of tech companies and entrepreneurs with A-player teams globally, flexible R&D resources, and technology consulting. Our team is hundreds of talented Ukrainian developers who became the authors of innovative products.
17 травня 2023

Customer Success Manager Lead (вакансія неактивна)

Краків (Польща)

Your day as CSM TL?

This full-time position is based in Poland preferred in Krakov or Warsaw. You will report directly to the CEO/COO of the company and be responsible for building and maintaining our strong, unique CSM team.

Building successful customer relationships rest largely on how well the CSM can communicate. Every customer faces unique challenges in their journey and it’s important for them to feel heard. A good CSM will both know how to listen to understand their problems and then communicate effective solutions, driving a new business opportunities.

Responsibilities

  • Take full ownership of all large relationships, including being the project manager for all issues that arise, building relationships with stakeholders, and renewing existing contracts.
  • Ongoing expand your book of business according to company KPIs and proactively identify opportunities to expand existing contracts with your book of business.
  • Partner with other teams at Yozma to surface customer feedback and ensure client satisfaction.
  • Create and implement internal growth plans for our customers to set expectations and monitor success.
  • Develop a long-term strategic plan for VIP account management at Yozama as we plan for long-term expansion.
  • Assist new customers joining Yozam and using our services.
  • Protect existing revenue streams, identify opportunities and risks
  • Organize and manage the daily activities in the new office: anything from office maintenance, running errands, ordering equipment, coordinating special events, and most importantly socialize within the office
  • Work Time zone : NY, USA (GMT-4)

Requirements

  • 5+ years of experience in a client-facing role, working with enterprise/vip accounts.
  • Manage, lead and mentor at least 3 people of CS in the past.
  • Superb writing and communication skills.
  • Tech-savvy with strong analytical and technical skills.
  • Problem-solver, resourceful, and independent.
  • Manage a portfolio of accounts with a focus on renewals and upsells conversations
  • Execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
  • IT services companies background and/or experience working in a fast-growth B2B SaaS setting.
  • Technical knowledge and key buzz words of Hi-tech understanding development life cycle, methodologic such as Agile , Scram etc
  • Comfortable as an independent contributor in a team setting
  • Excellent people skills — this job requires building and maintaining working relationships with global employees.
  • Knowledge of working with Jira , Monday or any other application is must
  • Ukrainian speaker MUST
  • English speaker — MUST.

We embrace our core values in everything that we do:

  • Think BIG. We are ambitious, proactive, and we love challenging the status quo.
  • We live by truth. We uphold the highest standards of accuracy and accountability.
  • On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
  • Committed. Committed to execution. Committed to delivery. Committed to excellence.

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