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Are you ready to shape the future of the Web? Yola is an American company founded in 2007 with headquarters in San Francisco, USA. Right now we are busy creating a solid and scalable global platform which disrupts the way people create, manage, and grow their online presence.
25 вересня 2019

Customer Support Specialist (вакансія неактивна)

Київ

Yola is looking for a Customer Support Specialist.
You will provide technical support to Yola’s direct customers, as well as second level support to Yola’s partners.

Who we are:
Yola.com is a site building platform with more than 13M users worldwide. Yola enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola’s solution offers e-commerce and marketing solutions.
Founded in 2007, the company is headquartered in San Francisco, California, has offices in Cape Town, South Africa, and in Ukraine.

You should definitely have:

Excellent English written language skills;
Experience providing technical support via email and live chat;
Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way;
Experience logging bug reports that enable engineering teams to replicate issues reported by end-users and partners.
Ability to work well under pressure, manage your time effectively and adapt to a constantly changing work environment.

It would be useful if you had:

A working knowledge of HTML and CSS;
Experience with both B2B and B2B Support;
Some experience with web design.

Your responsibilities might include (but will not be limited to):

Replying to emails from Yola end users and partners (first and second level support);
Covering our live chat channel, which services both Yola end users and partners;
Filing bug reports;
Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members;
Making yourself familiar with new developments, changes and feature releases on the Yola platform and being prepared to support both partners and end users in utilizing these features;
Responding to customers via social media (Facebook and Twitter);
Assisting in developing support documentation for users and partners;
Assisting in on-boarding new partners as they launch the Yola’s software to their end users;
Night shifts will be required.

What we offer:

Opportunity to significantly influence our product roadmap and strategy, and technologies;
Challenging work in the international professional environment;
Fully equipped A-class office space in the center of Kyiv;
Flexible schedule 7a.m.-14p.m/9a.m.-18p.m./14p.m.-21a.m. and
one night shift per month 10 p.m. — 5 a.m.;
18 paid vacation days per year;
Paid sick leave;
Team building events;
A social package, including gym membership, medical insurance and English courses compensation (50%).