𝗔𝗯𝗼𝘂𝘁 𝘂𝘀 YO-DA Wallet is a cutting-edge Ukrainian IT enterprise in the FinTech realm, undergoing rapid expansion and broadening our footprint in global markets. 📍Our core area of emphasis centers on online payment processing, catering to diverse business sectors across the globe.
22 лютого 2024

Account Manager With Experience In Fintech (вакансія неактивна)

Київ, віддалено

We are a dynamic Holding, which embraces flexibility and encourages your innovative ideas for product and process improvements.
We leverage cutting-edge technologies in the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.
At our Holding, we offer career prospects. As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.
We are looking for a Technical Account Manager

Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with clients.
  • Understand clients’ needs and objectives to provide tailored fintech solutions.
  • Act as the main point of contact for clients, addressing inquiries and concerns.

Product Knowledge:

  • Develop a deep understanding of the fintech products and services offered.
  • Stay updated on industry trends and competitor offerings.

Onboarding and Training:

  • Assist clients in the onboarding process, ensuring a smooth transition to using fintech tools.
  • Provide training sessions to clients on how to effectively use the fintech platform.

Client Support:

  • Address and resolve client issues promptly and effectively.
  • Collaborate with internal teams to ensure timely issue resolution.

Upselling and Cross-selling:

  • Identify opportunities for upselling or cross-selling additional fintech products.
  • Work towards achieving revenue targets through client expansions.

Feedback Collection:

  • Gather client feedback and communicate it internally for product improvements.
  • Proactively identify areas of improvement and suggest enhancements.

Documentation and Reporting:

  • Maintain accurate records of client interactions and transactions.
  • Generate regular reports on client usage, satisfaction, and key performance indicators.

Experience:

  • Previous experience in account management, preferably in the fintech industry.
  • Understanding of financial products and services.
  • Excellent verbal and written communication skills.
  • Ability to convey complex technical information in an understandable manner.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities.
  • Proactive approach to addressing client needs and challenges.
  • Ability to collaborate with internal teams, including sales, customer support, and product development.
  • Flexibility to adapt to a dynamic and evolving fintech landscape.
  • Willingness to learn and stay updated on industry changes.
  • Sales Skills: Understanding of sales processes and techniques for client retention and expansion.
  • Technical Proficiency: Ability to read and understand API documentation. Familiarity with technical aspects of fintech platforms.

What we offer:

  • Financial stability and competitive salary;
  • Individual bonuses for benefits compensation (healthcare, hobby, equipment and workstation);
  • An honest and professional team that is ready to listen and understand, and most importantly, support you in your ambitious professional ideas!
  • A dynamic and flexible startup environment that encourages innovation;
  • 24 зaid vacation, not limited sick leaves, additional day-offs;
  • Remote work/Hybrid in Kyiv;
  • The perspective of development in FinTech with a focus on a foreign market;
  • Great, professional and friendly team.

👏🏻We are proud of our corporate culture which embodies principles:

  • No Red Tape: We believe in removing unnecessary bureaucracy, fostering an environment of agility and efficiency.
  • Freedom of Decision-Making: We trust in your expertise and empower you to make impactful decisions.
  • Trust in Employees’ Expertise: Your knowledge and skills are highly valued, and we encourage you to take ownership of your work.
  • Startup Environment: Experience the excitement of working in a startup, where new processes are implemented, and results are visible.
  • Communication with C-Level: Enjoy open communication with our C-level executives, as we embrace an open-door policy.
  • Professional Growth and Networking: We prioritize your professional development and provide ample opportunities for networking.
  • Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.

Join us and you can be part of our company and creation it grows!