YayPay is a fast-growing company with offices in New York, London, and an engineering team in Ukraine (Kyiv, Dnipro).
1 апреля 2021

Customer Support(Tier 1)(Night Shifts)

Киев, Днепр, удаленно

Необходимые навыки

1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with support ticketing systems
Excellent communication skills (English)
Experience with ReTool or similar Support tools
Basic understanding of corporate finance — invoices, payments, credit memos etc..
Familiarity with relational databases, experience reading and writing SQL queries
Expert using browser consoles and debugging data display, requests and responses

Предлагаем

Flexible working hours
A comfortable office in Kyiv with all the standard supplies
A high-level (A1) corporate insurance from Uniqa
Tax compensation
Equipment (laptops, screens etc.)
Educational and professional development support

Обязанности

Manage and resolve daily, open customer support inquiries and escalations
Work in or close to US East Coast time zone (EST)
Provide detailed analysis and root cause for issues reported up through Tier 1 and Tier 2 Support
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed

О проекте

YayPay is a fast growing venture-backed Fintech company headquartered in New York City that creates modern accounts receivables and payments software for mid-market and enterprise finance teams. YayPay’s Smart AR platform gives finance teams more insight and more control over customer and credit relationships, more working capital availability, deeper insight into their revenues, and closer relationships with their customers.

Recognised as an industry leader, we deliver innovative products and services for our customers by rigorously applying the principles that shape our culture: outstanding customer service, ownership and accountability; radical truth & transparency; fact-driven innovation; and mastery of high performance.

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