1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with SFDC, JIRA or similar ticketing systems
Excellent communication skills (English)
Basic understanding of corporate finance — invoices, payments, credit memos etc..
Familiarity with relational databases, experience reading and writing SQL queries
Experience with ReTool or similar Support tools
Experience with Git
1+ years of experience in a customer support role is preferred
Knowledge of Google Analytics or similar Analytics tools
Experience interacting with REST APIs using Postman, Swagger or similar interfaces
Comfortable office in Kyiv with all the standard supplies
A high-level (A1) corporate insurance from UNIQA — one of the largest insurance companies in Central and Eastern Europe
Equipment (laptops, screens etc.)
The company encourages all kinds of professional development (incl. books, trainings, workshops etc.). We will cover 100% of the price of the educational literature and 60% of the conference (training etc.) cost.
Manage and resolve daily, open customer support inquiries and escalations
Work in or close to US East Coast time zone (EST)
Provide detailed analysis and root cause for issues reported up through Tier 1
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed
YayPay is modern accounts receivable management software that uses machine learning to help finance teams become revenue heroes. YayPay’s vision to help finance teams perform their most valuable work. We’re a rapidly growing, venture-backed company at the forefront of automation, AI, and machine learning. Our leadership team has multiple exits under their belts, and we’ve got some of the world’s best fintech and SaaS investors, including QED, Birchmere and Lightspeed. We load our hires up with a ton of early responsibility and expect everyone to greatly contribute to our success and rapid growth.