We are seeking a Customer Support who is passionate about solving complex problems for our clients and their client bases. The ideal candidate will have strong attention to detail, be action-oriented, be comfortable working in multiple systems at a time and excels at collaborating with team members from across the company including Onboarding Services, Customer Success, Product Management, and Engineering. This is a great opportunity to engage with clients, intimately learn our solutions and continue to build towards your technology career!
Required:
1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with support ticketing systems
Excellent communication skills (English)
Experience with ReTool or similar Support tools
Basic understanding of corporate finance — invoices, payments, credit memos etc..
Familiarity with relational databases, experience reading and writing SQL queries
Expert using browser consoles and debugging data display, requests and responses
Comfortable office in Kyiv with all the standard supplies
A high-level (A1) corporate insurance from UNIQA
Tax compensation
Equipment (laptops, screens etc.)
The company encourages all kinds of professional development (incl. books, training, workshops etc.). We will cover 100% of the price of the educational literature and 60% of the conference (training etc.) cost.
Manage and resolve daily, open customer support inquiries and escalations
Work in or close to US East Coast time zone (working hours 23:00 till 7:00)
Provide detailed analysis and root cause for issues reported up through Tier 1 and Tier 2 Support
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed
YayPay is a fast growing venture-backed Fintech company headquartered in New York City that creates modern accounts receivables and payments software for
Recognised as an industry leader, we deliver innovative products and services for our customers by rigorously applying the principles that shape our culture: outstanding customer service, ownership and accountability; radical truth & transparency; fact-driven innovation; and mastery of high performance.