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YayPay is a fast-growing company with offices in New York, London, and an engineering team in Ukraine (Kyiv, Dnipro).
21 октября 2020

Director of Integrations (FinTech, ERPs) (вакансия неактивна)

Киев

Необходимые навыки

Short video description:
youtu.be/Yu19OveqPN4

YayPay is building a cutting-edge accounts receivable management software that uses automation and machine learning to help finance teams become revenue heroes. YayPay’s vision to help finance teams perform their most valuable work. We’re a rapidly growing company at the forefront of back-office automation, AI, and machine learning. YayPay is also one of the leaders of the industry in terms of user experience and consumerization of enterprise software.
Currently, YayPay works with 35 engineers in Ukraine, mainly located in Kyiv, Dnipro, and also in other regions of Ukraine. Due to the COVID-19 pandemic, we are fully remote in all the locations of the company, but once it gets better we expect to provide office space.
From the technology perspective, YayPay Platform is a SaaS offering, which integrates with a number of different systems, such as:
— ERP systems to pull accounts receivable data from (e.g. NetSuite, Intacct, Sage X3, etc.)
— CRM systems, like SalesForce to pull and push relevant customer information
— Payment Providers to allow CreditCard and ACH to be made through the platform
— Credit Providers like CreditSafe to pull credit information

Our typical customers could be anywhere from $20M to $3B in annual revenue, and usually, these are capital intensive businesses with thousands of invoices issued every month.

As mentioned above, In order to make the product work, YayPay needs to connect to a custom ERP system and get the accounts receivable and customer data from it, as well as push back to ERP information related to payments made through YayPay and other information. And the data needs to be updated regularly. Without this integration, the YayPay solution will not work properly.

YayPay integrates via the following methods:
1. Pre-built Connectors — software components we build that connect to cloud-based ERPs via API and pull the data we need. We have these connectors built for Oracle NetSuite, Sage Intacct, and many other systems.
2. CSV/FTP (yaypay.helpjuice.com/88169-csv-ftp) — in this case, our customer is responsible for extracting the data from their ERP system and YayPay pulls this information from their ERP system.
3. API (yaypay.helpjuice.com/44477-api-developer-docs) — YayPay has got REST API, and in this case, also the customer is responsible for building direct API integration.

Integration is one of the mandatory components of the product, and one of the most complicated ones. The challenges we run into are:
1. Reconciliation Issues. If the data is not loaded correctly, or certain custom ERP settings are used on the customer end, we run into the reconciliation issues between YayPay and ERP, which means that buyers AR balances in YayPay are not matching the ones in the ERP. This is not acceptable for customers.
2. ERP API Changes and Outages. As well as in any other integrations, API changes on the ERP side affect us from time to time.
3. Improper CSV and API integrations implemented by customers or their third-parties. If the integration is not built correctly, or the mapping is not matching, then it causes product issues on our end.
4. Due to the complexity of the integration, our Implementation process could take a longer time than we want, and it needs to be streamlined and shortened.

In order to lead the efforts in solving these issues, we are looking for a Director of Integrations.
You will have Connectors team(s) reporting to you, and you will collaborate tightly with the Production Operations, Customers Success, Support, Engineering, and other departments.

We have the following requirements for the candidates for this position:
1. At least 5 years of experience in Senior Manager or higher management positions in the Enterprise Integrations, Implementations, or Engineering Management.
2. At least Upper-Intermediate level of English (both spoken and written). You really should have no issue communicating freely with the US and UK-based YayPay team members, customers, or vendors.
3. Solid Engineering background — experience as an engineer, QA, or technical project management in the past
4. Solid understanding of one or more IPaaS solutions like Dell Boomi, Mulesoft or similar
5. Experience in enterprise integrations with multiple ERP or CRM systems. When I say enterprise integrations it means with the enterprise companies involved in the process, so with at least $500M in annual revenue.
6. Understanding of how enterprise integrations may work in different setups, what stakeholders are involved, what issues can arise, and how to solve them
7. Experience managing and scaling teams of 10+ people
8. Experience and specific use cases in process management — i.e. establishing inefficiencies in the process and making changes to optimize it
9. Experience in collaborating and reporting to the Executive teams

Будет плюсом

Experience in Finance area — it could either be education or experience in the company that provided a product for finance or back office

Предлагаем

*YayPay is Offering:*
A high-level (A1) corporate insurance from UNIQA
Tax compensation
Equipment (laptops, screens, etc.)
The company encourages all kinds of professional development (incl. books, training, workshops, etc.). We will cover 100% of the price of the educational literature and 60% of the conference (training etc.) cost.
Comfortable office space in Kyiv (after Covid)

*Interview Process*
The interview process will be performed in English and will consist of several stages:
1. Pre-screening by YayPay Recruiter
2. Interview with Eugene Vyborov, CTO
3. Interview with Director of Customer Success
4. (Optional) Final interview with YayPay CEO

Обязанности

In this position, you will be responsible for the following:
1. Identifying integration strategy for YayPay to follow. There are many ways we can go with integrations — building more in-house connectors, involving partners for this, running PSO engagements with customers to build one-off CSV/API integrations, using IPaaS solutions from the market to streamline the process etc.. You will need to work with other departments (Customer Success, Finance, Sales) to identify the strategy to go after and make sure it is implemented.
2. Budgeting and Resource Planning. You will need to work with Finance to build a clear budget and resource plan that clearly outlines how much resources we need and how they are going to be used.
3. Setting up effective collaboration with Implementations and Support departments. Many of the issues our Implementation and Support teams are running into are related to integrations, and we need to make sure that they get those issues resolved in a predictable and timely manner.
4. Identifying and Delivering on the Integrations Roadmap
5. Managing expectations of the executive team, other departments, and customers with regards to the Integration Roadmap delivery
6. Facilitate the hiring process for new Connectors team members
7. Establishing a Data Quality engine that allows us to make sure that the data we are receiving is correct fo the product to function.
8. Establishing Engineering Process in the Connectors team that can Bothe predictable deliver the strategy and maintain existing connectors.
9. Performing 1-2-1 meetings with direct reports, performance appraisals.
10. Establishing Quality Control processes over the new connectors build up.
11. Identifying and supporting relationships with critical vendors (ERP consultants etc.)
12. Making sure the Integration Support SLAs are measured and met
13. Having occasional calls with cornerstone customers to help them resolve integration issues.
14. Making sure all the documentation and other materials required by the implementations team are in place and accurate
15. Reporting on the main Integrations metrics as well as establish the new ones to monitor integrations performance
16. Reporting to management with the progress of the integration team goals
17. Identifying Integration Process issues that delay the implementations, and provide appropriate process or technology changes

О проекте

YayPay is building a cutting-edge accounts receivable management software that uses automation and machine learning to help finance teams become revenue heroes. YayPay’s vision to help finance teams perform their most valuable work. We’re a rapidly growing company at the forefront of back-office automation, AI, and machine learning. YayPay is also one of the leaders of the industry in terms of user experience and consumerization of enterprise software.
Currently, YayPay works with 35 engineers in Ukraine, mainly located in Kyiv, Dnipro, and also in other regions of Ukraine. Due to the COVI-19 pandemic, we are fully remote in all the locations of the company, but once it gets better we expect to provide office space.
From the technology perspective, YayPay Platform is a SaaS offering, which integrates with a number of different systems, such as:
— ERP systems to pull accounts receivable data from (e.g. NetSuite, Intacct, Sage X3, etc.)
— CRM systems, like SalesForce to pull and push relevant customer information
— Payment Providers to allow CreditCard and ACH to be made through the platform
— Credit Providers like CreditSafe to pull credit information

Our typical customers could be anywhere from $20M to $3B in annual revenue, and usually, these are capital intensive businesses with thousands of invoices issues every month.

As mentioned above, In order to make the product work, YayPay needs to connect to a custom ERP system and get the accounts receivable and customer data from it, as well as push back to ERP information related to payments made through YayPay and other information. Without this integration, the YayPay solution will not work properly.