1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with support ticketing systems
Excellent communication skills (English)
Experience with ReTool or similar Support tools
Basic understanding of corporate finance — invoices, payments, credit memos, etc..
Expert in reading and writing SQL queries
Expert using browser consoles and debugging data display, requests and responses
Working hours 24/5 in shifts
A high-level (A1) corporate insurance from UNIQA
Tax compensation
Equipment (laptops, screens, etc.)
The company encourages all kinds of professional development (incl. books, training, workshops, etc.). We will cover 100% of the price of the educational literature and 60% of the conference (training etc.) cost.
Manage and resolve daily, open customer support inquiries and escalations
Provide detailed analysis and root cause for issues reported up through Tier 2 Support
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed
YayPay (A Quadient Company) one of the fastest growing Fintech products that creates modern accounts receivables and payments solutions for
Recognised as an industry leader by IDC, we deliver innovative products and services for our customers by rigorously applying the principles that shape our culture at Quadient.