Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
YayPay is a fast-growing company with offices in New York, London, and an engineering team in Ukraine (Kyiv, Dnipro).
17 лютого 2020

Customer Support Tier 1 (вакансія неактивна)

Київ

Необхідні навички

Required:
1+ years in a Technical Support or Customer Support Engineering role
Highly developed empathy and emotional intelligence
Experience with support ticketing systems
Excellent communication skills (English)
Experience with ReTool or similar Support tools
Basic understanding of corporate finance — invoices, payments, credit memos etc..
Familiarity with relational databases, experience reading and writing SQL queries
Expert using browser consoles and debugging data display, requests and responses

Буде плюсом

COMPETENCIES AND ATTRIBUTES
Passion for excellent customer service and support
Strong attention to detail
Excellent verbal communication skills — English required
Ability to adjust pace and schedules to meet deadlines
Strong problem-solving skills
A high degree of self-motivation and initiative
Ability to communicate and interact effectively with technical professionals, as well as users and stakeholders who are non-technical
Capable of providing detailed analysis and root cause for issues reported up through Tier 1 and Tier2
Ability to work and collaborate well in geographically distributed cross-functional teams
Excellent organizational, analytical and complex problem-solving skills is imperative
Resourcefulness, creativity, good judgment, consulting and report writing skills
Flexibility and adaptability, coping effectively with complexity and change
Aptitude for remaining objective, calm and prioritizing competing priorities
Thrives on defining and refining process and isn’t afraid to enforce it
Comfortable stepping into Tier1 and Tier 2 issues to provide leadership and resolution
Able to change tasks often and manage multiple tasks

Пропонуємо

Benefits:
Comfortable office in Kyiv with all the standard supplies
A high-level (A1) corporate insurance from UNIQA
Tax compensation
Equipment (laptops, screens etc.)
The company encourages all kinds of professional development (incl. books, training, workshops etc.). We will cover 100% of the price of the educational literature and 60% of the conference (training etc.) cost.

Обов’язки

ACCOUNTABLE FOR:
Manage and resolve daily, open customer support inquiries and escalations
Work in or close to US East Coast time zone (EST)
Provide detailed analysis and root cause for issues reported up through Tier 1 and Tier 2 Support
Liaise between engineering and our customers to resolve product and/or engineering-related issues
Communicate any system issues and work with Onboarding Services, Customer Success and Engineering on issue resolution
Assist with documentation of customer support processes and procedures
Provide support, as needed, within other areas of the Operations team as directed

Про проєкт

YayPay is a fast growing venture-backed Fintech company headquartered in New York City that creates modern accounts receivables and payments software for mid-market and enterprise finance teams. YayPay’s Smart AR platform gives finance teams more insight and more control over customer and credit relationships, more working capital availability, deeper insight into their revenues, and closer relationships with their customers.
Recognised as an industry leader, we deliver innovative products and services for our customers by rigorously applying the principles that shape our culture: outstanding customer service, ownership and accountability; radical truth & transparency; fact-driven innovation; and mastery of high performance.

We are seeking a Tier-1 Customer Support Engineer who is passionate about solving complex problems for our clients and their client bases. The ideal candidate will have strong attention to detail, be action-oriented, be comfortable working in multiple systems at a time and excels at collaborating with team members from across the company including Onboarding Services, Customer Success, Product Management, and Engineering. This is a great opportunity to engage with clients, intimately learn our solutions and continue to build towards your technology career!