Yalantis is a software engineering and IT consulting company in the outsourcing market. Our team has more than 500 specialists and continues to grow. Join and cooperate with us in Dnipro, Kyiv, Larnaca (Cyprus), and remotely from any city of Ukraine.
21 травня 2022

Customer Success Manager

Київ, Дніпро, віддалено

We help businesses create fully-fledged web and mobile solutions to achieve their business goals. And now we’re looking for a proactive Customer Success Manager to join our team.

What you’ll help us with:

  • business growth of existing accounts and projects within the account
  • monitor Customers’ satisfaction, initiate and suggest areas of improvement
  • understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer
  • stakeholders Management and Communication Management
  • build trustful and long-lasting relationships with Customers, expand the network
  • discover and Implement new Business Opportunities, aid accounts’ growth
  • facilitate Business Review Sessions with Customers
  • visit Yalantis Customers on-site during business trips

Here’s the experience that will help you with the job:

  • 3+ years of experience as Customer Success Manager/Account Manager
  • strong communication skills
  • high level of negotiation and persuasion/argumentation skills
  • experience working with B2B clients
  • strong understanding of SDLC and IT industry terms
  • basic understanding of software technologies, their main differences, and advantages
  • English proficiency level: Advanced (spoken and written)
  • self-organization and result orientation

These skills will also come in handy:

  • experience in Business analysis/process management
  • experience as Sales Manager / Engagement Manager
  • experience in Project Management

What you’ll get from working with us:

  • 21 days of paid vacation per year
  • 3 additional days in case of marriage, childbirth or other life events
  • 15 days of paid sick leaves per year
  • Full reimbursement for certifications
  • Flexible work arrangements
  • Cyprus workation and relocation program
  • Reimbursement for workspace expenses
  • Team buildings and corporate activities
  • Full financial and legal support for private entrepreneurs
  • Special corporate currency and merch store

We expect our future colleagues to have a passion for solving challenging problems and effectively cooperate with the team. You will receive full support not only from the CSM department but also from the team of solution architects, business analysts, project managers, delivery managers, and in general from the company.

Do you feel this position fits you? Join us and send your CV to [email protected]