Yalantis has been providing software development services for over 12 years, helping clients around the world implement their ideas and create projects that contribute to business growth. We work on projects in the domains of healthcare, real estate, logistics, and telecommunications for clients in the US, Western Europe, and the Middle East.
20 декабря 2021

Customer Success Manager

Киев, Днепр, удаленно

We help businesses create fully-fledged web and mobile solutions to achieve their business goals. And now we’re looking for a proactive Customer Success Manager to join our team.

What you’ll help us with:

● support of existing accounts and projects within the account
● monitor Customers’ satisfaction, initiate and suggest areas of improvement
● understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer
● stakeholders Management and Communication Management
● build trustful and long-lasting relationships with Customers, expand the network
● discover and Implement new Business Opportunities, aid accounts’ growth
● facilitate Business Review Sessions with Customers
● visit Yalantis Customers on-site during business trips

Here’s the experience that will help you with the job:

● 3+ years of experience as Customer Success Manager/Account Manager
● strong communication skills
● high level of negotiation and persuasion/argumentation skills
● experience working with B2B clients
● strong understanding of SDLC and IT industry terms
● basic understanding of software technologies, their main differences, and advantages
● English proficiency level: Advanced (spoken and written)
● self-organization and result orientation

These skills will also come in handy:

● experience in Business analysis/process management
● experience as Sales Manager / Engagement Manager
● experience in Project Management

What you’ll get from working with us:

● great compensation and social packages
● medical insurance
● sport compensation
● full financial and legal support for private entrepreneurs
● opportunities for professional growth
● education compensation
● paid English classes
● individual development plan and a mentor to guide you
● team buildings and corporate activities
● special corporate currency and merch store
● the best networking opportunities with international clients
● knowledge sharing atmosphere

We expect our future colleagues to have a passion for solving challenging problems and effectively cooperate with the team. You will receive full support not only from the CSM department but also from the team of solution architects, business analysts, project managers, delivery managers, and in general from the company.

Do you feel this position fits you? Join us and send your CV to anastasia.buchko@yalantis.net

Yalantis accepts recommendations for all vacancies under the referral program both for cooperation in the Dnipro and Kyiv and also for remote work from any city of Ukraine. You can receive a financial reward in case of a successful recommendation, and we will reinforce our great team. You can recommend your candidate here: bit.ly/2MIO1JN