Yalantis is a software engineering and IT consulting company in the outsourcing market. Our team has more than 500 specialists and continues to grow. Join and cooperate with us in Dnipro, Kyiv, Larnaca (Cyprus), and remotely from any city of Ukraine.
21 травня 2022

Customer Success Manager (вакансія неактивна)

Київ, Львів, Дніпро, Ларнака (Кіпр), віддалено

At Yalantis we create custom tech solutions as well as provide a wide range of software engineering services for our clients to reach their business goals.

We’re looking for an experienced Customer Success Manager/Account Manager who will be tightly cooperating with our existing and newly-engaged clients aiding maximization of collaboration efficiency, ensuring customer-centric approaches, and bringing business value throughout the whole journey of partnership.

As a Customer Success Manager/Account Manager, you will work closely on existing accounts with Delivery Management team as well as Top Management team to keep up result-driven partnership, with a focus on customer satisfaction and mutual business growth.

What we offer:

— Variety of clients’ types — You will have an ability to cooperate with different businesses from start-ups to big enterprises known for years

— Variety of domain expertise — You will gain understanding of goals and challenges in different industries

— Partnership and teamwork — You will have the support of internal cross-functional teams, Department Leaders, and Top Management to build holistic offers to customers and receive meaningful knowledge-sharing advice

— Efficient processes and open-minded approaches — You will be a participant of structured and transparent processes for operational efficiency at the same time having enough room to use your creativity in ideas realization.

— Goal and target orientation — Your KPIs will be aligned with a company goal and forward-thinking approach combined with a clear compensation plan and benefits.

What you’ll help us with:

— Facilitate Business growth of existing accounts and projects within the account

— Monitor Customers’ satisfaction, initiate and suggest areas of improvement

— Detect customers’ business needs/goals/objectives, project success criteria

— Create an account development strategy

— Discover new business opportunities with both existing and former clients

— Organize Stakeholders’ Management and Communication Plan

— Build trustful and long-lasting relationships with Customers, expand the network

— Visit Yalantis Customers on-site during business trips

Here’s the experience that will help you with the job:

— 3+ years of account management experience

— Experience working with B2B international clients in IT outsourcing

— Proven experience of accounts’ growth;

— Strong communication skills (with different types of stakeholders)

— High level of negotiation and persuasion/argumentation skills

— Understanding of software development processes and methodologies

— Self-organizational and result-oriented skills

— English proficiency level: Advanced (spoken and written)

These skills will also come in handy:

— Experience in Business analysis/process management

— Experience as Sales Manager /Engagement Manager

— Experience in Project Management

What you’ll get from working with us:

— 21 days of paid vacation per year

— 3 additional days in case of marriage, childbirth or other life events

— 15 days of paid sick leaves per year

— Full reimbursement for certifications

— Flexible work arrangements

— Cyprus workation and relocation program

— Reimbursement for workspace expenses

— Team buildings and corporate activities

— Full financial and legal support for private entrepreneurs

— Special corporate currency and merch store

Do you feel this position fits you? Join us and send your CV to [email protected]