— 1+ year of experience in customer support
— Understating of B2B/B2C customer support process
— Advanced or higher level of English
— High level of Analytical skills
— Energetic, flexible and proactive
— Problem Solving
— Critical Thinking
— Comfortable and quiet workplace;
— Competitive salary, fixed in US dollars;
— International client cooperation;
— Friendly staff and corporate events;
— Fruit days in the office;
— Stable environment and career development opportunity;
— Social package, paid (18 working days) vacation and sick days.
— Takes a proactive Part in Creating and/or Preparing a quality assurance system.
— At Least 10% of the workload should be evaluated (the number may vary due to the overall Load and Quality Assurance System requirements).
— Provides agents with the feedbacks (written and verbal) on a matter of improvements that can be made and the overall results of the evaluation.
— Is responsible to keep and fill the Quality Assurance documentation in the agreed format and ready for reporting.
— Provides Wow24—7 management with Weekly and Monthly reports on the overall Quality state and detailed reports on issues if there were some.
— Continuously improving the Quality Assurance System making it most appropriate to the Clients’ needs and new challenges that may arise.
— Prepares Monthly newsletters for the Wow24—7 support team with mistakes that are met most often and with Best practices we would like to promote among all agents.
— Conducts Quality meetups with the Support Team to discuss the most relative aspects of service quality.
— Prepares and Hosts Quality Assurance training for agents to adjust overall quality.
WOW24—7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.
WOW24—7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.