Experience in customer-facing roles : customer support, customer care, customer success specialist.
Experience of building or coordinating teams
At least advanced English
Having high empathy for the customers.
Strong negotiation skills
Advanced systematization skills
Having an interest in influencing product development and the ability to take the initiative
Education in psychology or at least a high level of knowledge in the sphere.
Practical counseling experience is a huge plus
Today you can enjoy the following perks:
Flexible working hours
Corporate insurance (after the probation period.)
18 working days of paid vacation. 20 paid sick leaves a year
Employment as a private entrepreneur (all taxes paid by the company.)
Complete support from managers and colleagues
Once quarantine is over, we’ll be glad to offer you a full compensation package and more benefits from our company
Building and coordinating a support team that will work both with customers and providers (psychologists)
Setting up and streamlining processes of working with the site visitors, leads on the on-boarding stage, clients and active providers
Constantly improving work of the team based on the customer feedback
Dealing with escalated cases
Creating and updating a set of guidelines based on best practices
On-boarding, training and motivating support team members
Giving suggestions to the product team based on customer complaints and questions
Our product is an emerging online mental health platform. It provides a space for people with mental health issues to communicate with experienced US-based psychologists.
We need a leader who believes in the product’s mission and will be able to build an effective support team with well-organized processes.