🔶Мы — международная компания, офисы которой находится по всему миру: Израиле — центре IT-технологий, Днепре, Киеве, Харькове, Питере. 🔶Мы создаем уникальные IT продукты — это качественное программное обеспечение для решения нетипичных бизнес — задач.
6 апреля 2021

NOC Engineer (Tier-1, English speaker) (вакансия неактивна)

Киев

Необходимые навыки

• Upper-Intermediate English level;
• Excellent service-oriented skills and a Can-Do approach;
2-3 years of work experience as NOC Engineer or relevant IT support experience;
• Experience in IT systems as Linux & Windows, servers & networking;
• Understanding of monitoring concepts;
• Well experienced in supporting end-user desktop applications;
• Good understanding of and experience with managing incidents and supporting systems;
• Experience with OTRS, Zabbix, Grafana is preferred;
• Log analysis;
• Cyber background will be a BIG plus;
• Accepts feedback from others and gives appropriate recognition to others

Предлагаем

• Friendly and confidential atmosphere;
• Latest technologies and tools;
• Opportunities for professional and career growth;
• Partial sports compensation;
• Competitive salary depending on your
experience;
• Regular corporate events, team building, etc

Обязанности

• Handling day-to-day production issues, provide first level technical support for all systems
maintained by the Professional Services;
• Communicate with service requesters to identify, troubleshoot, and resolve technology issues;
• Open/Update/Assign/Resolve incidents and monitor ticket queue, tickets escalation to next tier
and work with senior team members to provide quick resolution to issues;
• Perform routine system administration tasks such as user account creation, password resets, etc;
• Monitor and proactively respond to alarms and alerts;
• Respond to emergency situations as assigned;
• Work with systems, network and devops teams to resolve complex issues;
• Perform other related duties as required or assigned by your manager;
• Stay current with system information, changes and updates;
• Self-motivated, ability to multi-task in enterprise environment

О проекте

We are a WizardsDev company, part of an international FinTech holding, we are looking for а strong technical support engineer to join our growing team You’ll be working closely with amazing professionals to maintain and improve the company service.