Wix’s Customer Care team — a group of experts who use our unique understanding of Wix products to provide support and inspiration to over 145 million users around the world! We’re responsible for collecting valuable user feedback to improve Wix’s products and play a vital part in moving the company forward. We work in small teams to allow everyone to express their creativity and never stop learning.
A tech-oriented manager with
Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers and collaborate comfortably with colleagues ranging from entry to
As a Customer Care Team Lead, you will:
Mentor, advise, and lead your team members in their journey to best support Wix’s users while achieving their collective and individual KPIs.
Participate in global and cross company projects to improve our products and optimize our users’ experience.
See the big picture while navigating our matrix system, helping your team to prioritize often conflicting tasks and projects.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Please send your CV in English.