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10 июня 2019

Customer Solutions Expert — Russian (вакансия неактивна)


We are:

The Customer Solutions Department at Wix, an international group of experts using our unique understanding of Wix products to provide support and inspiration to over 100 million users around the world!

We’re responsible for collecting user feedback and acting as their voice to improve Wix products — a vital element that moves the company forward.

We work in small teams that encourage creative expression and continual learning.

Opportunities for growth are unlimited, both within our teams and beyond.

You are:

A mother tongue speaker of Russian and passionate about delivering outstanding customer service. You have stellar communication skills and a deep understanding of the culture of our users in russian-speaking market.

You’re comfortable working with a variety of teams/departments on new, ever-changing tasks in a fast-paced, deadline-driven environment. The opportunity to learn about every aspect of a company fascinates you. Bonus points if you have experience working in customer solutions and/or a technical environment.

As a Customer Solutions Expert, you will:

— Serve as an ambassador for regional markets, providing Wix users technical solutions.
— Develop and maintain positive customer relations and satisfaction.
— Create, translate and localize content for the Wix Knowledge Base (e.g. support articles, step-by-step tutorials, feature requests and updates on known issues).
— Analyze user behavior and content suitability/relevance to determine its effect on user satisfaction.
— Collaborate with other departments and product teams and communicate users’ needs/concerns.
— Influence and improve the way we support our users to ensure the best possible user experience.

*Note: Please send your CV in English.