Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Our work environment is one of the most unique places on the planet.
22 квітня 2022

Product Manager — Wix Chatbot (вакансія неактивна)

Київ

We are:

Wix’s Engage team, spearheading conversational design and experiences at Wix. We create engaging automated conversations using NLP to guide users through their journey. Our team owns the entire conversational design and platform development process, collaborating closely with Developers, UX Designers, and Conversational Designers to create outstanding experiences. Guided by the Wix tone and voice, we craft compelling conversations to get the right message across and help our users succeed. As product managers at Wix, we play a strategic role in shaping business and product decisions.

You are:

A passionate Product Manager with 3-5 years of experience in building a consumer facing chatbot platform / voice skills / IVR and call center platforms

You know how to translate user needs into a great user experience and turn complex technology into accessible products. You can analyze data to distill meaningful insights and develop ground breaking hypotheses. You have a great visual aptitude — you’re fluent in defining user workflows and sketching wireframes.

You’re curious and passionate about conversational design and natural language processing and you use your excellent technical and innovative thinking to solve problems. Your excellent teamwork, communication and presentation skills enable you to drive results in a cross-functional environment while being fun to work with.

You’ll get bonus points if you have:

  • A background in linguistics
  • Python and ML experience
  • Enterprise chatbot development experience
  • Familiarity with Dialogflow, Google ML, Rasa...

As a Senior Product Manager, you will:

  • Take full responsibility and ownership of the product — inception to production, heading up the end-to-end development of new products, and making sure that our goals are aligned with users’ needs
  • Own the product life cycle: market, BI and user research, defining wireframes, scope, KPIs and development process
  • Work closely with top-notch pros in R&D, UX, BA and Marketing to take your product to market
  • Talk to users and Customer Care Experts, analyze user data, and conduct usability tests to continually improve the product
  • Play a key role in our roadmap-building process

About Wix

With over 30 different products, Wix makes it easy for anyone to succeed online. We build web creation tools and business solutions, mobile apps, payment processing technologies, as well as CRM and marketing tools that help our users in different business sectors and compete online. Our technologies are based on massive infrastructure required to securely and resiliently serve over 200 million users, and their visitors across the globe — instantly. Our scale is enormous, and our plans for the future are even bigger.

Wix’s product development teams work in a dev-centric culture, deploy code hundreds of times every day using advanced automation tools, and create methodologies that enable a fast-to-production environment. We operate in small highly-collaborative teams, but belong to professional groups called Guilds, dedicated to personal and professional growth.