Customer Care Expert (English speaker) (вакансія неактивна)

Wix’s Customer Care group. We use our unique understanding of Wix products to provide support to over 220 million users via phone, chat, and email. We’re responsible for collecting valuable user feedback to improve Wix products, and we play a vital part in moving the company forward. We work in a professional and friendly atmosphere where everyone has the chance to express their creativity and never stop learning.

Meet the team: Customer Care

Job Description

We are currently hiring for the following shift:

*Tuesday — Saturday 2PM-11PM

• Provide care to our users on calls, chat and email
• Get to know each user’s goals and needs, helping to guide them through their journey by providing advice on their sites and businesses
• Help users solve problems while exposing additional ways they can achieve their goals and succeed online
• Develop and maintain positive customer relationships and satisfaction
• Liaise with all other departments and product teams about our users’ needs
• Make an impact on the way we support our users by improving our flows to ensure the best experience possible

***

This is a flexible hybrid position based in Kyiv and Lviv

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.

Qualifications

• You have a customer service experience in any industry. No tech or IT experience is required — we’ll train you!
• You’re fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas).
• You’re passionate about new technologies and always eager to learn more.
• You have strong critical thinking skills.
• You hold yourself to high standards and work to improve constantly.
• You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
• You love building relationships and helping others succeed.
• You’re curious to know what really drives users.