Junior Customer Care Expert — English (вакансія неактивна)

Job Description

This role is currently available in the following shift.

Monday — Friday, 2 PM- 11 PM

• Provide care to our users on calls, chat and email
• Get to know each user’s goals and needs, helping to guide them through their journey by providing advice on their sites and businesses
• Help users solve problems while exposing additional ways they can achieve their goals and succeed online
• Develop and maintain positive customer relationships and satisfaction
• Liaise with all other departments and product teams about our users’ needs
• Make an impact on the way we support our users by improving our flows to ensure the best experience possible

Qualifications:

• You have a customer service experience in any industry. No tech or IT experience is required — we’ll train you!
• You’re fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas).
• You’re passionate about new technologies and always eager to learn more.
• You have strong critical thinking skills.
• You hold yourself to high standards and work to improve constantly.
• You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
• You love building relationships and helping others succeed.
• You’re curious to know what really drives users.

About the team

Wix’s Customer Care group. We use our unique understanding of Wix products to provide support to over 220 million users via phone, chat, and email. We’re responsible for collecting valuable user feedback to improve Wix products, and we play a vital part in moving the company forward. We work in a professional and friendly atmosphere where everyone has the chance to express their creativity and never stop learning.

Working Shift: Monday — Friday, 2 PM- 11 PM.

*if you are working from the office, working hours are adjusted because of the curfew to 1 PM — 10 PM.

We treasure face-to-face communication and plan to get back to the office located in Kyiv and Lviv as soon as we can but for now, we work from the safest place of our choosing (office or home).

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.