Server Engineer — Chatbot

Job Description

• Work on scalable solutions using event-driven architecture and Domain-Driven Design (DDD)
• Responsible for the entire lifecycle of feature development, from initial discussions with product teams, defining requirements, and providing estimates, through to actual coding in collaboration with the team, monitoring performance, and delivering robust solutions to end-users
• Advocate and present chosen architectures to the team, playing an active role in the evolution of our tech stack
• Optimizing system performance, reliability, and stability, making sure our service remains seamless and accessible
• Proactively participate in technical discussions to improve existing architecture and developer experience

Qualifications:

• An experienced Backend Engineer with a minimum of 5 years in the field with a concentration on JVM stack and/or TypeScript
• Familiarity with proto-based APIs and understanding of Kafka event systems
• Proven ability in designing server solutions, API design and handling technical discussions
• Experience in writing unit and integration tests
• Superb debug/re-factoring skills
• Familiarity with Front-End development — an advantage
• Passion for product development
• Flexibility to work occasional untraditional hours if required — on-call and as part of the team with members located in the USA

About the team

The Chatbot team’s mission is to make the Customer Care Chatbot the principal choice for users seeking solutions during their Wix experience. We are committed to developing an AI Chatbot that leverages Wix’s knowledge and relies on contextual cues to determine the most appropriate next action to facilitate the user’s journey.
Wix’s Customer Care Guild is not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.

About Wix:

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 30 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all. We believe solving complex problems starts by building strong infrastructure and platforms supported by engineers working with cutting-edge technology. As a dev-centric company, we rely on testing, implementing smart feedback loops, measuring impact, and using “fail fast” methodologies to keep our high-scale traffic and advanced products in constant progress with a 99.99% uptime.