Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone.
24 жовтня 2022

Detection and Response Team Lead (вакансія неактивна)

Київ

We are:

The Detection and Response Team. We’re responsible for maintaining the resilience of our complex production systems at the highest levels.

We focus on limiting incident disruptions to ensure Wix’s Uptime. To do so, we oversee all the Wix’s companies by connecting R&D, Support, and Production Operations through real-time incident management. With active members, 24/7, Detection and Response Team monitors the Wix infrastructure and ecosystem, while quickly reacting to any potential disruption and KPI anomaly.

You are:

A technical-minded leader with 3+ years of experience as a high-tier IT professional — preferably with 2+ years of Team Lead experience. Working with Production Operations, DevOps, or Incident Management is a plus. You have a passion for digging through source after source, finding new knowledge about all things in Wix: from Kubernetes to CDN’s, StackOverflow to Discord, you love to understand more advanced services and infrastructures.

With high-level communication skills, and the ability to make decisive actions quickly, you can guide the team members and on-call devs alike to quick resolutions to high-impact issues.

You have a sense of ownership, can understand the bigger picture, and have the ability to collaborate with other teams across the company.

As a Detection and Response Team Lead, you will:

  • Work closely with the Detection and Response Team Leads and Production Operations to help create and optimize processes and address needs and pain points
  • Manage a team of 3-4 experts and foster the development of technical and interpersonal skills needed on a member-to-member basis
  • Execute processes and maintain Incident Management, providing an example to other team members
  • Provide backup during high-level incidents, potentially taking the lead in the conversation until the issue is resolved
  • Analyze past incidents to help improve and strengthen the Detection and Response Team as a whole
  • Master monitoring tools to allow for deeper insight into current and potential issues
  • Compile knowledge for future team use gathered from a variety of sources
  • Three-four times per month cover a rotating schedule of “on call” status (nights, weekends, or holidays), being the point of contact for the shift.