Head of Technical Support (на Кипр) (вакансія неактивна)

Requirements:

Excellent communication skills in English (written & spoken)
5+ years of experience working in technical support (2-3 Tier), 2+ years of people management experience leading a team
Experience in B2C technology-based products or services is preferred
Good understanding of web services and client-server architecture
Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser’s Dev Tools
Ability to use various browser dev tools tabs: console, network, application
Understanding development processes and the ability to correctly describe bugs
Ability to diagnose and troubleshoot basic technical issues
Would be considered as an advantage:

Basic knowledge of Linux
SQL
Experience with logs (in files, in kibana)
We offer:

Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc)
Modern new office in the downtown of Limassol
Career growth and professional development in a rapidly growing project
Medical insurance, gym, language courses, corporate mobile plan, etc
Free lunches.

Responsibilities:

Setting up a process of interaction between Dev/QA teams and Technical Support
Diagnosing and troubleshooting complex technical issues reported by customers and developing solutions for them ensuring customer satisfaction
Maintaining internal knowledgebase on our products, features, and troubleshooting procedures

Optimize and improve the existing team structure, training & development

We are building the future of live entertainment.

We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the whole world’s “problems” better, together!