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Wirex is a British-based FinTech company with R&D in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 2 million users and performed over 2 billion transactions.
17 грудня 2018

Customer Support Team Lead (B2B) (вакансія неактивна)

Київ

Do you think you can do more? Are you looking for a project that can drive you to make yourself better every day? You should definitely join Wirex!

We are looking for a professional to join our company as the Leader of the Customer Support Team Lead (B2B)

Who we are:

Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions.

By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:
— hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
— account-linked Visa debit cards;
— Instant and free money transfer worldwide;
— ATM withdrawals if cash is needed;
— fiat and cryptocurrency exchange services;
— the world’s first crypto-cashback.

Requirements:

— Minimum 3years’ of B2B/Pre-sales team leader experience.
— Strong customer focus and service orientation.
— Experience in managing 5 and more subordinates.
— Advanced English, both written and spoken.
— Knowledge of Zendesk products (or similar service desk platforms).
— Well-developed leadership skills.
— You know how to make both your business clients and team happy.

Would be a plus if you also:

— Passionate about blockchain technology.
— Have hands-on experience with Atlassian products.

Responsibilities:

— Maintaining a clear B2B support service strategy to support our short, medium and long-term growth as well as the department and business objectives.
— Efficient team management that requires your continuous engagement into teams life.
— Expanding our B2B support team proactively and reactively.
— Ensuring that KPI’s and SLA’s are met and are relevant to the current workload/release.
— Rationally analyze ongoing business processes in the support department and procure their continual improvement/automatization.
— Maintain and develop business processes.
— Be a true leader by extrapolating comfortable, positive, productive and motivating relationship paradigm in the support department.
— Assure best quality of service is provided at all times.

Being a member of the Wirex team means:

— Career and professional growth at an innovative FinTech company.
— Incredible product that first combines the speed and flexibility of blockchain finance with the acceptance of traditional currency.
— Flexible working hours.
— English classes with a native speaker.
— Medical insurance.
— 20 business days of rest, paid sick leaves.
— State holidays celebration.
— Flexible office schedule.
— PE accounting and support.
— Birthdays presents from the company.
— Fun corporate events.
— Free delicious lunches, tea, coffee, fruits, and cookies are prepared for you in the office!

Join Wirex Limited and be a part of something extremely awesome!