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Wirex is a British-based FinTech company with R&D in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions. We strongly believe that the blockchain technologies will fully integrate into a common daily routine.
17 августа 2018

Customer Support Representative first line chat (вакансия неактивна)

Киев

If you are a well organized and highly motivated person with excellent communication skills. If you are ready to approach every new challenge with great enthusiasm and you want to be a part of a creative innovative team, then we are waiting for you!!!

Who we are:

Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions.
By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:
— hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
— account-linked Visa debit cards;
— Instant and free money transfer worldwide;
— ATM withdrawals if cash is needed;
— fiat and cryptocurrency exchange services;
— the world’s first crypto-cashback.

Responsibilities:

— Provide the first line support to our users through the chat.
— Understand customers problems and offer a perfect solution to their unique needs.
— Address customers issues.
— Provide consultative advice to customers related to usage of Wirex product.
— Be ready to accumulate feedback from our customers and share the product improvement ideas.

Requirements:

— Honesty, motivation.
— Ready to work night shifts.
— Very customer oriented.
— Most polite person ever, able to handle emotions in every situation.
— Capable of working under pressure and handling clients with a negative attitude.
— Confident in English (upper-intermediate/advanced) should be able to handle live conversations fluently.
— Able to understand clients’ issues, questions and figure out the best fit solutions;
— Team player, not afraid of asking questions and share the ideas.
— Fast learner and flexible for changes.
— Highly organized and self-disciplined.

Would be a plus:

— Have previous experience in customer service or technical support.
— Are familiar with Zendesk (or another ticket system) and Atlassian products.
— Have native speaker communication experience.
— Passionate about bitcoins and blockchain technologies.

Being a member of the Wirex team means:

— Creating a unique product, used globally by millions
— Directly influencing the future of finances
— Working with latest technologies alongside like-minded professionals
— Using the brand-new equipment
— Constantly advancing your professional skills
— Forgetting about all kinds of paper work (the company does that for you)
— Improving your English skills during English classes held in our office
— Conveniently accessing your modern spacious office in Pechersk, the heart of Kyiv
— Enjoying 20 days for relaxation a year
— Caring for your health with a profound medical insurance
— Being happy and fed with free lunches and unlimited snacks (cookies, fruits, or coffee/tea)

*Join Wirex and be a part of something extremely awesome!!!

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