Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions. We strongly believe that the blockchain technologies will fully integrate into a common daily routine.
17 августа 2018

Customer Support Representative first line chat (вакансия неактивна)

Киев

If you are a well organized and highly motivated person with excellent communication skills. If you are ready to approach every new challenge with great enthusiasm and you want to be a part of a creative innovative team, then we are waiting for you!!!

Who we are:

Wirex is a British-based FinTech company with R&D Lab in Kyiv, Ukraine. Leading a global market of hybrid personal funds, Wirex can currently boast having engaged over 1.7 million users and performed over 2 billion transactions.
By combining the benefits of blockchain with a traditional payments infrastructure in a single web-based and mobile application, Wirex offers hybrid personal and commercial payments and currency solutions, through:
— hybrid fiat (traditional) currency and cryptocurrency online e-currency accounts;
— account-linked Visa debit cards;
— Instant and free money transfer worldwide;
— ATM withdrawals if cash is needed;
— fiat and cryptocurrency exchange services;
— the world’s first crypto-cashback.

Responsibilities:

— Provide the first line support to our users through the chat.
— Understand customers problems and offer a perfect solution to their unique needs.
— Address customers issues.
— Provide consultative advice to customers related to usage of Wirex product.
— Be ready to accumulate feedback from our customers and share the product improvement ideas.

Requirements:

— Honesty, motivation.
— Ready to work night shifts.
— Very customer oriented.
— Most polite person ever, able to handle emotions in every situation.
— Capable of working under pressure and handling clients with a negative attitude.
— Confident in English (upper-intermediate/advanced) should be able to handle live conversations fluently.
— Able to understand clients’ issues, questions and figure out the best fit solutions;
— Team player, not afraid of asking questions and share the ideas.
— Fast learner and flexible for changes.
— Highly organized and self-disciplined.

Would be a plus:

— Have previous experience in customer service or technical support.
— Are familiar with Zendesk (or another ticket system) and Atlassian products.
— Have native speaker communication experience.
— Passionate about bitcoins and blockchain technologies.

Wirex offers you:

— Career and professional growth at an innovative FinTech company.
— High professional and creative working environment.
— Great office in a business center on Pechersk.
— English classes with a native speaker.
— 20 business days of rest, paid sick leaves.
— Fun corporate events.
— Free lunches.
— Tea, coffee, fruits, and cookies are prepared for you in the office.

*Join Wirex Limited and be a part of something extremely awesome!!!