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Wirex is a global leader in hybrid personal finance with 1.5m customers in 130+ countries and over $1.7 billion of transactions executed to date.
17 мая 2018

Customer Support Representative first line chat

Киев

Необходимые навыки

Requirements:

— Honesty, motivation.
— Ready to work night shifts.
— Very customer oriented.
— Most polite person ever, able to handle emotions in every situation.
— Capable of working under pressure and handling clients with a negative attitude.
— Confident in English (upper-intermediate/advanced) should be able to handle live conversations fluently.
— Able to understand clients’ issues, questions and figure out the best fit solutions;
— Team player, not afraid of asking questions and share the ideas.
— Fast learner and flexible for changes.
— Highly organized and self-disciplined.

Будет плюсом

Would be a plus:

— Have previous experience in customer service or technical support.
— Are familiar with Zendesk (or another ticket system) and Atlassian products.
— Have native speaker communication experience.
— Passionate about bitcoins and blockchain technologies.

Предлагаем

Wirex offers you:

— Career and professional growth at an innovative FinTech company.
— High professional and creative working environment.
— Great office in a business center on Pechersk.
— English classes with a native speaker.
— 20 business days of rest, paid sick leaves.
— Birthdays presents from the company.
— Fun corporate events.
— Free lunches.
— Tea, coffee, fruits, and cookies are prepared for you in the office.

*Join Wirex Limited and be a part of something extremely awesome!!!

Обязанности

Responsibilities:

— Provide the first line support to our users through the chat.
— Understand customers problems and offer a perfect solution to their unique needs.
— Address customers issues.
— Provide consultative advice to customers related to usage of Wirex product.
— Be ready to accumulate feedback from our customers and share the product improvement ideas.

О проекте

If you are a well organized and highly motivated person with excellent communication skills. If you are ready to approach every new challenge with great enthusiasm and you want to be a part of a creative innovative team, then we are waiting for you!!!

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