Head of Operations (вакансія неактивна)

Windmill is a boutique digital product delivery company. Our team of designers, strategists, and engineers loves creating great experiences — designing and developing delightful, functional digital products that solve tough problems and unlock new opportunities for enterprises in complex, regulated industries.

We’re looking for an Operations leader who will take a systematic look at how Windmill works today, remove bottlenecks, and make the company’s operations more predictable and scalable — while also building and leading the operational team that will support our growth at every stage.

This role isn’t just about fixing what’s broken. It’s about building the operational backbone of the company — the team, the processes, and the infrastructure that the entire business can rely on as we scale.

You will build these functions from scratch or strengthen existing ones — depending on where each stands today:

• Legal
• HR
• Finance
• Administrative
• Helpdesk
• Security

Security & access management focus:

• Build a robust access management system: role-based access control (RBAC), with clear processes for granting and revoking access during onboarding and offboarding
• Establish a reliable account provisioning process for new employees and contractors — fast, secure, and free from manual bottlenecks
• Ensure controlled access to internal systems, client environments, and sensitive data in line with client requirements and industry standards (banking, healthcare, compliance)
• Implement or improve security policies: password management, 2FA enforcement, offboarding checklists, and regular access audits
• Minimize operational risk through clear SLAs and escalation procedures for Helpdesk and security incidents

What You’ll Own

• Audit current operational processes, identify bottlenecks, and build a clear roadmap to address them
• Improve cross-functional collaboration between delivery, sales, HR, and finance — establish a shared rhythm and full operational transparency
• Optimize contractor and vendor workflows: sourcing, onboarding, payments, and contract management
• Build operational analytics: process cost structures, budget management, and spend analysis — so decisions are grounded in data
• Drive automation of repetitive tasks across all functions, reducing manual workload for the team
• Establish a unified operational rhythm — syncs, reporting, forecasting — so every process is predictable for everyone involved

What We’re Looking For

• 5+ years in an Operations Manager, Head of Operations, or COO role — preferably in IT, product delivery, or a services company
• Hands-on experience working with contractors and vendors: onboarding, contracts, and payments
• Experience building or managing operational functions: Legal, HR, Finance, Admin, Helpdesk, Security
• Solid understanding of access management (IAM, RBAC), onboarding/offboarding security, and IT security requirements in regulated industries
• Proven track record of optimizing processes and reducing costs through efficiency — not headcount cuts
• Strong grasp of financial models, reporting, and contractor relationships; experience with strategic financial planning
• Confident using AI tools to automate processes and build systems — not just as a chat interface
• Systems thinker: you spot weaknesses in established processes and fix them proactively, without waiting to be asked
• Fluent English (B2/C1) — for day-to-day work with international clients and contractors
• Experience leading a team of 5+ people; strong negotiation skills and the ability to keep team morale high under pressure

What We Offer

• Competitive compensation and benefits package.
• Remote-first work with a flexible schedule.
• Opportunities for professional growth, training, and certifications.
• A dynamic environment where innovation, security, operational excellence, and cutting-edge ML technologies are highly valued.
• Projects that span cutting-edge AI, UX, fintech, and healthtech domains.