Data Analyst (вакансія неактивна)

WhiteBIT is an international fintech company with nearly 1000 skilled professionals. Serving over 3.5 million users globally as a cryptocurrency exchange, we are dedicated to providing an intuitive user interface alongside a comprehensive suite of analytical tools. Collaborating with cryptocurrency projects worldwide, our primary objective is to drive the widespread adoption of blockchain technology.

We are looking for a Data Analyst!

Requirements:
— Bachelor’s degree in Business, Marketing, Data Science, or a related field.
— Proven experience in data analysis, customer experience management, and campaign development.
— Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, BI tools).
— Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
— Strategic thinker with a customer-centric mindset and a passion for improving customer experiences.

Responsibilities:
1. Data Analysis and Insights:
— Analyze customer data to identify trends, patterns, and insights related to customer behavior and experience.
— Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to customer satisfaction and retention.
2. Customer Journey Mapping:
— Create detailed customer journey maps to identify pain points and opportunities for enhancing the customer experience.
— Collaborate with cross-functional teams to address identified issues and optimize customer touchpoints.
3. Campaign Development and Management:
— Design and implement targeted campaigns aimed at improving customer retention and engagement.
— Monitor and analyze the effectiveness of campaigns, making data-driven adjustments as necessary to maximize impact.
4. Customer Feedback and Improvement:
— Gather and analyze customer feedback through surveys, reviews, and other channels to gain insights into customer needs and preferences.
— Work closely with product development, marketing, and support teams to implement improvements based on customer feedback.
5. Retention Strategies:
— Develop and execute strategies to enhance customer loyalty and reduce churn rates.
— Identify at-risk customers and implement personalized interventions to retain them.
6. Cross-Functional Collaboration:
— Partner with marketing, sales, product, and customer support teams to ensure a cohesive approach to customer experience management.
— Advocate for the customer within the organization, ensuring their needs and experiences are prioritized in decision-making processes.

Work conditions:
— Our own product.
— Real career growth.
— Loyal and progressive management.
— Paid vacation and sick days.

We provide challenging tasks that offer continuous growth opportunities for everyone. We’ve consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.