Hello buddy! Whirr Crew is looking for you — Senior UX Designer (5+ years experience) to expand our team.
For every problem presented to you, your creative brain goes to work. Thinking in solutions is one of your many talents. You like to involve your colleagues in this. You convince them of the latest applications and why we need that innovation. You understand the feedback you receive and you adjust your ideas accordingly. You prefer to put your creativity into your designs, but you also like to play with language
Schedule: flexible, full-time, remote
Experience: 5+ years in design
You and your team are responsible for this AI chat platform and the search function on our website. It is our job to test, optimize and keep the search function and (live) chatbot up and running. Our goal? Ensuring that our customers find the answers to their questions in a simple and fast way. We do this by making these functions increasingly personal, easier and more user-friendly. Our AI goes beyond the standard FAQ. We really engage in conversation with the customer, and ensure that they can easily find, view and even change information where necessary. In short: you convert customer problems into creative solutions and ensure a great customer journey.
WHAT TO DO:
— From discovery to validation: you will monitor the entire design process of live chat and search function;
— Design and perfect wireframes and interactive prototypes;
— Design frameworks for the different business units, so that they can create their own conversations and ultimately their own designs;
— Validate and review the designs and prototypes of the business units;
— Together with copywriters and AI trainers, you think about what a top-notch conversation looks like in our platform;
— Implement the AI chat platform on app;
ABOUT THE TEAM:
Together with your colleague Content & Conversational Designers, AI trainers, (full stack) Developers, a Product Owner and Scrum Master, you form the Search & Chatbot team. We learn a lot from each other, thanks to the mix of men, women, ages and backgrounds. The atmosphere is good in there. Everyone is creative, ambitious and looking forward to it. We are open, honest and indicate our needs. This is how we keep each other sharp.
Your team falls under the smooth and innovative Customer & Commerce department. This is where it happens, if you ask us. You are also part of the Guild of NN. Nearly 40 designers share knowledge and inspiration here. We discuss our ambitious goals and investigate how to ensure that we can continue to develop within our field.
— A bachelor’s or master’s degree in Design;
— 5+ years of experience as a Designer in an Agile environment, of which at least 3 years with a focus on conversational design;
— Familiarity with a large corporate environment (is a plus);
— Experience with standard tools like Adobe, Zeplin, Figma, Illustrator and Sketch;
— Great proficiency in English;
— A portfolio of professional UI/UX design work for both web and mobile platforms.
* We invite you to join our friendly international team and work in a comfortable office not far from metro or remote work;
* Comfortable work schedule;
* Pleasant working atmosphere;
* Interesting projects and challenging tasks;
* Opportunities for self-realization, professional and stable career growth;
* Ability to work completely remotely from anywhere in the world;
* No time-tracking system and screen-shots;
* Flat company — no hierarchy and bureaucracy;
* Opportunity to get access to PluralSight;
* $200/year start bonus for education;
* Reimbursement compensation ($50/month);