— Friendly and positive communicator;
— Advanced-Fluent German language, both written and spoken;
— Intermediate English or higher;
— Excellent communication skills;
— Adaptable and flexible when it comes to working hours;
— Great organization, relationship building, planning and prioritization skills, with strong attention to detail.

— Knowledge of i-gaming industry — is a huge plus;
— Extra languages is a plus.

— Full-time position in the office with flexible schedule;
— Individual training;
— A unique working environment in a friendly team;
— Opportunity of career growth;
— Benefit package;
— Fascinating work atmosphere built up by real i-gaming fans.

— Display outstanding red carpet service working with German speaking markets (Germany, Austria,
— Switzerland) across several brands;
— Build trust and strong relationships with VIP customers;
— Handle customers’ day to day queries, including out of hours when necessary, to provide the best possible service;
— Monitor VIP customer behaviors, interests, and ensure that customer expectations are met;
— Maintain regular contact with customers through a variety of channels (phone email, messengers);
— Engage with VIP players and at times other players including the chat room on-site, email, Telegram etc;
— Extend players lifetime value;
— Collect feedback from customers to improve the product usability and service quality;
— Collaboration with Marketing Team, Customer Support Team to keep players informed about upcoming promotions and get their feedback on the response to customer communication and user journeys;
— Analyze VIP and promotional KPIs and profitability, provide reports and comments to the Head of VIP Department;
— Willingness to provide an outstanding service;
— Working out of office hours, as business requires.