Wentrum — a company that provides assistance for students during all steps of studying. OUR VALUES Our values are key principles that guide our decisions and actions. They determine how we build relationships in a team, with customers and partners. RELATIONSHIPS One of our core values is building strong relationships.
7 июля 2021 Первая работа

Customer Care Representative

Киев

Wentrum is searching for a Customer Care Representative.

Do you know who we are?

Wentrum — a company that provides assistance for students during all steps of their education:

  • 11 years experience mostly in USA, UK markets;
  • 10 000+ partners around the world;
  • >300 orders daily.

What we offer?

  • Communication with native speakers on daily basis;
  • Ability to choose the working schedule that suits you best (morning 7:00- 15:00; day 15:00-22:00; night- 22:00- 7:00) and possibility to work remotely after probation period;
  • Ability to raise your fix every 3 months;
  • Additional bonuses for cross-sells and up-sells;
  • Up to 25% KPI;
  • Team buildings and corporate parties (event calendar every month);
  • Comfortable and innovative office (near Pecherska).

Main Responsibilities:

  • Communicating with customers and partners by calls, chats, emails, and messages;
  • Promptly process orders, applications and resolve client’s requests;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support;
  • No cold calling.

Requirements:

  • Fluent English (Bis a minimum);
  • Strong desire to work and constantly develop your skills and knowledge;
  • Ability to learn fast;
  • Basic knowledge of MS Office;
  • Being a team player.

If this is all about you, send your CV and be ready to receive an invitation to an interview :)

In the meantime, while you are thinking of submitting a CV or not, check out one of our winter corporate videos in Egypt that can influence your decision: www.youtube.com/watch?v=y7mPwEo3C5k

Are you still hesitating? Visit our website: wentrum.com/en, check out our social media channels: www.facebook.com/Wentrumcompany, www.instagram.com/thebestbackup

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