Customer support manager (night shift) (вакансія неактивна)

-English — advanced/fluent. You should be able to communicate in English in real-time without delays;
-Good Russian and Ukrainian written and spoken;
-Excellent communication skills: the ability to listen, understand and clarify users’ needs plus work with dissatisfied customers;
-Ability to make split-second decisions independently based on company policies and guidelines;
-Multi-tasking: you may be handling multiple chats simultaneously and will need to process each of them with equal dedication.

-Remote work;
-Night shifts 10 pm-6 am around the week and morning/day shifts during the weekend. Total 4–5 shifts per week;
-Growth opportunity and collaboration with other departments;
-Flexible schedule to make it suitable for students.

-Support users on their way to creating a website — via chat and email;
-Offer help proactively and upsell services;
-Provide technical assistance with connecting domains, setting up an online store, etc., and troubleshoot any issues that may occur along the way;
-Report bugs to the development team and take ownership of their resolution;
-Write Help Center articles.

Weblium is a SaaS site-builder powered by TemplateMonster, a world leader in creating site templates 19 years in the market.

We launched in 2019 and immediately became a Product of the Day and a Product of the Week on ProductHunt.

Currently, we are looking for a Customer Support Specialist to join our team of 24/7 support and contribute to the top-class service for current and prospective users. You will be the first point of contact for anyone who enters the platform and seeks assistance in creating a website.