Our company develops own communication platform Webitel for building call-centers of any complexity level.
We provide a full cycle of servicing our own production systems. Our technical experts provide consulting services, perform installation, configuration and remote diagnostics of the system.
The main area of application of the system is the creation of contact centers for servicing companies dealing with incoming calls (hot lines, information lines, sales support, etc.), as well as outgoing calls (telemarketing, active sales, information, etc.). The system allows you to manage groups of operators, optimally distribute the load, use IVR-menu in queues of calls. Advanced reporting and analytics allows you to quickly manage the Call-center and make informed management decisions.