Customer Support Officer (вакансія неактивна)

Web-Source Technology, an innovative and rapidly growing company, is looking for a Customer Support Officer. Since our user base covers such top ranked countries in North & South America, Europe, Asia and Australia, the correspondence with the customers is conducted in English only.

We work 24/7 on the shift basis — 12 hours in each shift. This position is needed to work on a two day on two day off shift basis, starting at 8am until 8pm (Day shift) and 8pm until 8am (Night shift). The shift schedule is quite flexible.

We offer:
‣ Friendly environment and amazing working conditions
‣ Challenge tasks and open communication
‣ Good mentor and great young team :)
‣ Different sports activities in the office, like tennis and table football
‣ Fully equipped office with car and bicycle parking
‣ Lunch compensation 50%
‣ Compensation of courses 50%

Responsibilities:
‣ Handling customers’ requests via e-tickets and chat system only (no calls)
‣ Manage customers’ accounts via CRM
‣ Internal system life checks

Requirements:
‣ Customer service orientation and high ethical standards
‣ Excellent communication and presentation skills
‣ Intermediate level of English is a must
‣ Technical background (QA courses — an advantage)
‣ Availability to work on both — Day and Night shifts