HRMS Solutions Team is looking for a customer-oriented individual to join us as a HRMS Support Specialist.
HRMS is an internal Wargaming system based on SAP SuccesFactors cloud software that is aimed to automate a variety of HR and financial processes. The system is implemented in all our offices (Europe, Asia and USA), so you will deal with big amount of multilanguage users.
The Support Team plays an important role by providing the1st level of support. You will give online consultation (in English and Russian) on system functionality, escalate user’s request to the correct team while also working on new projects and solutions designed for Wargaming needs.
• Ongoing HRMS user support duties (working with JIRA tickets, advising users)
• Coordinating the weekly shift schedule between the operators
• Preparing materials for publishing in HRMS Community on Workplace
• Issuing monthly and quarterly KPI reports on HRMS Support
• Fluent English (both spoken and written) is a must;
• Experience on the same position or in HelpDesk, Call Center, Client Support;
• Proficiency with computers is required along with an aptitude to learn our systems (JIRA, Confluence, etc);
• Software support experience;
• Good understanding of complex HR processes and/or familiarization with HR systems;
• Training courses, user guides creation;
• Mentoring during the adaptation period;
• Working in young enthusiastic team;
• Professional growth;
• valuing of new ideas, initiative and analysis;
Our aim is to provide a service that is highlighted by individual approach and customer care. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Delivering legendary games since 1998, Wargaming has grown to become one of the leaders in the free-to-play MMO gaming industry with 4500+ employees and more than 20 offices globally. Over 200 million players enjoy Wargaming’s titles across all major gaming platforms, including the massively popular World of Tanks and World of Warships.