Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of cloud-based unified communications and Linux-based IP communication solutions.
18 жовтня 2019

Support Engineer (вакансія неактивна)

Київ

Необхідні навички

Must:
Asterisk
Linux — 2-3 years of experience
Networking — 1+ yrs
English — upper-intermediate+

Буде плюсом

Scripting knowledge (at least one: Bash, Python)
PHP
Google Cloud and AWS
VoIP — 1+ yrs
VICI dial

Пропонуємо

International clients and colleagues cooperation
Agile and dynamic friendly environment — combination of startup in Ukrainian branch with a solid HQ experience
Cutting-edge technologies stack, knowledge sharing and training internal and external activities
Cozy modern office in the city centre — co-working space with the dedicated room
Support and care from the local HR colleague
Competitive compensation level
SPD maintenance by the Company
Flexible working schedule (half night shifts)
Paid vacations and sick leaves

Обов’язки

Serve as the 1st tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on Voicespin IT products and services
Record events, issues and resolutions in logs
Follow-up and update customer status and information
Pass on any feedback or suggestion by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Про проєкт

Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more. Among the company’s clients, there are such well-known brands as Toyota, Fedex, AT&T, Etoro, Burger ranch, Hebrew university, Pizza Hut and others.