Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of cloud-based unified communications and Linux-based IP communication solutions.
20 лютого 2018

VoIP Support Engineer (Asterisk) (вакансія неактивна)

Київ $1300–1500

Необхідні навички

Linux
Networking
Asterisk
Scripting knowledge (at least one: Bash, Python)
English — upper-intermediate+

Буде плюсом

PHP
Google Cloud and AWS
VoIP
VICI dial
Networking SIP

Пропонуємо

International clients and colleagues cooperation
Agile and dynamic friendly environment — combination of startup in Ukrainian branch with a solid HQ experience
Cutting-edge technologies stack, knowledge sharing and training internal and external activities
Cozy modern office in the city center — co-working space with the dedicated room
Support and care from the local HR colleague
Competitive compensation level, pay-per-hour system
SPD maintenance by the Company
Flexible working schedule (8-17/9-18/10-19)
Paid vacations and sick leaves

Обов’язки

Serve as the 1st / 2nd/ or 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on Voicespin IT products and services
Record events, issues and resolutions in logs
Follow-up and update customer status and information
Pass on any feedback or suggestion by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Про проєкт

A leading cloud-based contact center solution company expands its international business into Ukraine and hiring talented professionals of Junior, Middle and Senior levels to build the strong and friendly team in Kyiv.
You’ll be a part of the biggest cross-countries company department — Help Desk, and obtain an opportunity of technical and managerial growth in a new Ukrainian branch and the company overall.

Гарячі Support вакансії

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