Cisco IP Telephony Engineer (Senior) (вакансія неактивна)

Virtuace on behalf of our client — American insurance company is looking for a Cisco IP Telephony Engineer to join our team.

Responsibilities:
• Proactively manage and keep Cisco IP Telephony system operational
• Work closely with Customer Service to ensure pro-active communications, training and good documentation are available to the user population.
• Ensure telephony service reliability by resolving trouble tickets escalated from Tier1/helpdesk engineering, in the UCC area

Required skills:
• Expert/working knowledge and experience with Cisco IPT suite;
• Proficient with Webex Calling configuration and troubleshooting;
• Intermediate level IP networking knowledge;
• Be familiar with:
o Cisco Real-time Monitoring tools
o Cisco CDR tools
• Be able to set up and pull custom Call Detail Record reports;
• Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff;
• Be able to troubleshoot Cisco UC system, including:
o Cisco Unified Communications Manager and Cisco Unity Connection;
o Gateways/CUBEs;
o Webex Control Hub;
o Expressways;
o Cisco Directory Connector.
• Experienced with configuring:
o Cisco Unity Connection Auto attendant;
o Update user/phone config;
o Call routing changes.
• Knowledgeable with Quality of Service, as applicable to UCC
• Webex client proficiency
o Be able to capture and analyze Wireshark, Wbx Tracer, Fiddler
• Security concepts knowledge
o Be able to act on certificate expirations, CSR generation etc.