For over 10 years we have been delivering exceptional results in development of enterprise-scale software systems for a range of clients. Our list of clients grows continuously. We provide software architecture, development services, and most importantly, strive to build long-lasting relationships that help both parties to achieve positive business results now and in the future.
31 жовтня 2022

Cisco IP Telephony Engineer (Senior) (вакансія неактивна)


Virtuace on behalf of our client — American insurance company is looking for a Cisco IP Telephony Engineer to join our team.

• Proactively manage and keep Cisco IP Telephony system operational
• Work closely with Customer Service to ensure pro-active communications, training and good documentation are available to the user population.
• Ensure telephony service reliability by resolving trouble tickets escalated from Tier1/helpdesk engineering, in the UCC area

Required skills:
• Expert/working knowledge and experience with Cisco IPT suite;
• Proficient with Webex Calling configuration and troubleshooting;
• Intermediate level IP networking knowledge;
• Be familiar with:
o Cisco Real-time Monitoring tools
o Cisco CDR tools
• Be able to set up and pull custom Call Detail Record reports;
• Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff;
• Be able to troubleshoot Cisco UC system, including:
o Cisco Unified Communications Manager and Cisco Unity Connection;
o Gateways/CUBEs;
o Webex Control Hub;
o Expressways;
o Cisco Directory Connector.
• Experienced with configuring:
o Cisco Unity Connection Auto attendant;
o Update user/phone config;
o Call routing changes.
• Knowledgeable with Quality of Service, as applicable to UCC
• Webex client proficiency
o Be able to capture and analyze Wireshark, Wbx Tracer, Fiddler
• Security concepts knowledge
o Be able to act on certificate expirations, CSR generation etc.