Customer Care Representative English (вакансія неактивна)

About Virtido

Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects — from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since the inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Ukraine and Poland.

Job Description

Our Client is a London based Fintech start-up company enabling fund managers and intermediaries to conduct due diligence on the global distributors of their funds in a paperless manner with a newly developed tool. The company has clients across Europe and is expanding rapidly. We are looking for Customer Care representatives who are interested to work in a multi-tasking international environment. This role has many more aspects than the classical support role and involves a great deal of customer-facing opportunities, including the objective of driving widespread adoption of our Client’s solution among fund distributors.

Skills

• C1-C2 level of English;
• Additional Italian, French, Spanish or German skills considered an asset;
• Excellent communication skills;
• Good hands-on experience with Excel;
• Lead Generation / Lead Research experience (nice to have);
• Very good writing skills;
• Confident PC user;
• Strong customer focus and service orientation;
• Decision-making and stress tolerance;
• Highly motivated mindset;
• Ability to learn and adapt fast;
• Experience in communicating with native speakers will be a plus.

Content of work

• Conducting follow-up calls with distributors to ensure they fill out the questionnaire in a timely manner;
• Sending follow-up emails;
• Basic support how the application works (technical team that developed the software can guide on more complicated questions).

What we offer

• Medical insurance.
• Flexible working hours.
• Ability to work from home 20% of your time.
• 25 business days of fully paid annual leave, 10 business days of fully paid sick leave (annual).
• Courses of English and German.
• Comfortable and friendly environment at the office.

We look forward to receiving your application!