Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on large scale projects and fast-growing companies.
15 серпня 2022

Customer Care Representative English (вакансія неактивна)

Львів, віддалено

About Virtido

Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects — from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start-up or fast-growing companies. Since the inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Ukraine and Poland.

Job Description

Our Client is a London based Fintech start-up company enabling fund managers and intermediaries to conduct due diligence on the global distributors of their funds in a paperless manner with a newly developed tool. The company has clients across Europe and is expanding rapidly. We are looking for Customer Care representatives who are interested to work in a multi-tasking international environment. This role has many more aspects than the classical support role and involves a great deal of customer-facing opportunities, including the objective of driving widespread adoption of our Client’s solution among fund distributors.

Skills

  • C1-C2 level of English;
  • Additional Italian, French, Spanish or German skills considered an asset;
  • Excellent communication skills;
  • Good hands-on experience with Excel;
  • Lead Generation / Lead Research experience (nice to have);
  • Very good writing skills;
  • Confident PC user;
  • Strong customer focus and service orientation;
  • Decision-making and stress tolerance;
  • Highly motivated mindset;
  • Ability to learn and adapt fast;
  • Experience in communicating with native speakers will be a plus.

Content of work

  • Conducting follow-up calls with distributors to ensure they fill out the questionnaire in a timely manner;
  • Sending follow-up emails;
  • Basic support how the application works (technical team that developed the software can guide on more complicated questions).

What we offer

  • Medical insurance.
  • Flexible working hours.
  • Ability to work from home 20% of your time.
  • 25 business days of fully paid annual leave, 10 business days of fully paid sick leave (annual).
  • Courses of English and German.
  • Comfortable and friendly environment at the office.

We look forward to receiving your application!