Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
vi is a contextual video platform. We connect publishers, content creators and brands with video storytelling. Our contextual matching engine finds the perfect videos to complement publishers’ page text. So publishers increase engagement, content creators find new distribution outlets and advertisers reach attentive audiences.
26 червня 2017

Technical Support Engineer (вакансія неактивна)

Київ

Необхідні навички

• Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Proven experience with production systems and dealing with production issues;
• Excellent problem-solving and communication skills
• Excellent communication skills in English

Буде плюсом

• Experience in mobile SDKs support (both Android & iOS)
• Ad Tech related knowledge

Пропонуємо

• Working in international friendly environment
• Competitive salary linked to UAH/USD rate
• Podol office location in a modern office
• Unlimited cookies and fruits;
• English lessons;

Обов’язки

• Due to the nature of the work, you may be expected to work shifts or be on call
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• supporting the roll-out of new applications;
• Document technical knowledge in the form of notes and manuals

Про проєкт

video intelligence (vi) is a predictive marketing platform that brings highly optimized ad campaign results to brand and performance advertisers. Deep behavioral learning plus smart predictive targeting means users on mobile apps get more relevant and engaging ad experiences. vi was ranked #10 overall on the Inc. 5000 Europe list for 2016 and has a growing team of over 80 people working in the U.S., U.K., Australia, Germany, Romania, and Ukraine. The headquarters is in Zurich, Switzerland.
As a Technical Support Engineer you will be working hands-on with vi’s partners and development teams. You will be supporting vi advertising mobile SDK as well as JavaScript Ad Scripts integrations.
If you’re naturally a helper, enjoy assisting people and are able to explain technical details simply, we’d like to meet you.